Primary Job Template

Quince

About The Position

We are seeking a Principal HubSpot Architect & CRM Admin — an elite systems leader responsible for owning and scaling HubSpot as the backbone of Quince’s revenue, operations, and customer data strategy. You will define and govern our CRM architecture, data model, automation, reporting, and integrations at an enterprise level. This role reports to the Head of Marketing and partners cross-functionally with Marketing, Sales, Customer Service, Product, Data Engineering, and Executive Leadership. You will elevate HubSpot from a tool to a strategic growth engine. The ideal candidate will have a proven track record in Hubspot administration and be able to provide strategic guidance and support to our business development and sales teams.

Requirements

5+ years of HubSpot experience with deep platform mastery (enterprise implementations, custom objects, integrations, advanced automation).
Proven track record owning CRM architecture in a fast-growth or enterprise environment.
Strong technical fluency with APIs, integration patterns, data models, and reporting systems.
Highly strategic thinker able to partner with executive leadership and cross-functional teams.
Exceptional communication, project management and documentation skills across technical and non-technical audiences.
Familiarity with customizing non-native Hubspot integrations via Zapier and with other AI tools like Clay
Must be able to manage and execute on project timelines amidst competing priorities, entirely accountable for the success of their function.

Nice To Haves

Bachelor’s degree in a quantitative, analytical, business, or technical field (e.g., Computer Science, Data Analytics, Statistics, Economics, Information Systems, Engineering) with demonstrated experience using data analysis, reporting, and metrics to inform decisions and optimize processes or equivalent practical experience
Experience aligning HubSpot with broader tech stacks (data warehouse, analytics, ERP).
Prior role owning CRM in Global, multi-region environments.
HubSpot certifications and advanced training in operations or systems strategy.

Responsibilities

Serve as the primary architect and owner of HubSpot configuration, day-to-day administration activities, campaign management and long-term roadmap.
Govern data organization, lifecycle stages, lead scoring framework, custom objects, workflows, sequences and 3rd party integrations.
Create and own a system for issue management, and troubleshoot and resolve any Hubspot-related issues or bugs, ensuring system stability.
Work closely with the marketing team to develop and execute marketing campaigns using Hubspot.
Establish CRM best practices, standards, and operational cadence for the company.
Architect advanced automation across Marketing, Sales, Service, and Operations.
Build robust and highly automated workflows that efficiently route/organize leads, accounts, revenue attribution, and lifecycle motion.
Lead integrations between HubSpot and all key systems including data warehouse, ERP/financial platforms, BI tools, third-party partners, and internal tools.
Ensure data integrity, security, performance, and real-time sync across systems.
Generate and interpret dashboards and reports to track marketing and sales performance, providing insights to stakeholders.
Synthesize CRM intelligence to drive strategic decision-making and cross-functional alignment.
Maintain and optimize Hubspot workflows, ensuring efficient and effective processes.
Lead ongoing audits, data hygiene, and operational resilience to support our CRM ecosystem. Relentlessly map out and execute on opportunities to reduce manual steps in all processes conducted within Hubspot.
Stay updated with the latest Hubspot features and industry trends, implementing improvements as needed.
Educate, enable, and mentor stakeholders across teams on CRM strategy, analytics, and tooling.
Support the sales team by providing Hubspot-related assistance and ensuring smooth sales processes.
Provide training and guidance to internal teams on Hubspot best practices and usage.
Onboard new HubSpot users and off-board users without interrupting client or internal stakeholder operations.