Principal Global CryoLab Support Engineer

Microsoft Corporation•Redmond, WA

35d

About The Position

Microsoft Quantum has assembled a talented and diverse international team to create the world's first scalable quantum computing system. Our full-stack approach involves exciting innovation from the physics of quantum devices through scalable readout and control systems based on cryo-electronics. The Microsoft Quantum program strives to fundamentally change the world of computing to help solve some of humankind's currently unsolvable problems. We are on the cusp of an accelerated effort in quantum computing. This position offers an opportunity to have a meaningful influence on a revolutionary technology. For more information about the Microsoft Quantum team, please visitâ¯â¯https://quantum.microsoft.com/ The Quantum Systems team is seeking a Principal Global CryoLab Support Engineer to lead the installation, commissioning, and operational support of cryogenic systems across our global network of quantum computing laboratories. This role requires deep technical expertise in cryogenics and infrastructure support, combined with strong project management and troubleshooting skills. In this role you will serve as a critical interface between engineering, facilities, and research teams, ensuring the successful deployment and reliable operation of dilution refrigerators, cryostats, and auxiliary systems essential for quantum hardware development. Microsoft's mission is to empower every person and every organization on the planet to achieve more. At Microsoft Quantum, we aim to empower science and scientists to solve the world's biggest problems by realizing advanced computing platforms at the intersection of high-performance computing, artificial intelligence, and quantum information technology.

Requirements

Bachelor's Degree in Mechanical Engineering, Cryogenics, Physics, or related field AND 8+ years experience in industry or in a research and development environment OR Master's Degree in Mechanical Engineering, Cryogenics, Physics, or related field AND 6+ years experience in industry or in a research and development environment OR Doctorate Mechanical Engineering, Cryogenics, Physics, or related field AND 3+ year(s) experience in industry or in a research and development environment, could include completion of a post doctoral research position OR equivalent experience.
Extensive hands-on experience operating and maintaining dilution refrigerators, including systems from Bluefors, Oxford Instruments, and Janis.
Experience with vacuum systems, pressure/vacuum plumbing, and leak detection.
Experience integrating quantum hardware (e.g. RF readout chains) into cryogenic systems.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR), the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Ability to work in an "AI-first" environment using modern AI tools to accelerate discovery through hardware development.
Ability to leverage AI tools to drive innovation and efficiency (e.g., performance modeling and analysis, research gathering, day to day task automation).

Nice To Haves

Doctorate Degree in Mechanical Engineering, Cryogenics, Physics, or related field AND 5+ years experience in industry or in a research and development environment OR Master's Degree in Mechanical Engineering, Cryogenics, Physics, or related field AND 8+ years experience in industry or in a research and development environment OR Bachelor's in Mechanical Engineering, Cryogenics, Physics, or related field + 12 years experience in industry or in a research and development environment OR equivalent experience.
Proficient in interpreting system schematics, cryogenic layouts, and technical documentation.
Demonstrated problem-solving capabilities with a history of effective troubleshooting in complex lab environments.
Understanding of electrical debugging and qualification tests for wiring and amplifiers.
Experience with DC, RF, and time-domain test equipment.
Knowledge of cryogenic automation, remote monitoring, or system control scripting.
Experience managing equipment lifecycle, spare parts, and logistical coordination for supporting geographically distributed labs.
Background in multi-site technical operations or global lab infrastructure teams.
Effective in communication and coordination across engineering, facilities, and vendor teams.

Responsibilities

Lead installation, maintenance, and upgrade efforts for dilution refrigerators and associated cryogenic systems across several global facilities
Own the end to end support lifecycle of cryogenic systems including routine health checks and other applicable diagnostics
Drive remote and on-site troubleshooting efforts to ensure high uptime and performance consistency across labs
Maintain and update standard operating procedures (SOPs) for system operation, safety, and incident response
Coordinate with vendors and internal stakeholders for cryostat procurement, delivery, and commissioning
Maintain detailed documentation of system configurations, service history, and operational metrics
Support global lab expansion initiatives, including planning, logistics, and hands-on execution
Embody our Culture and Values

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