Principal Finance, ACS Finance, Amazon Customer Service Finance

Amazon • Seattle, WA

15h

About The Position

Amazon seeks a highly effective Principal Finance to be a key member of the
Amazon Customer Service Finance team. Amazon Customer Service is the steward of
Customer Obsession across Amazon, and our mission is to be unrelenting customer
advocates. We uphold this mission with automated and human support to customers,
using these signals to eliminate upstream defects. This finance leader will
partner with the Finance Director, Amazon CS to support our Customer Service
transformation initiatives. This is an exciting opportunity to join one of the
most customer obsessed finance teams at Amazon.

Amazon Customer Service is focused on materially improving the customer
experience and simplifying our business and operations. This will involve making
step changes that will transform how we serve our customers and will require us
to think differently, to let go of legacy approaches that no longer serve us, to
(safely) run fast with a sense of urgency, and to intensify our focus on the
most critical topics that will deliver the most material improvements to our
customer experience. This role will be critical to delivering the transformation
and the candidate must be comfortable operating in a highly ambiguous and
rapidly changing environment.

Requirements

• 12+ years of tax, finance or a related analytical field experience
• 7+ years of finance technology, forecast & budgeting, or other finance-focused competency experience
• Bachelor's degree in Finance, Accounting, Business, Economics or a highly analytical field (e.g., Engineering, Math, and Computer Science)

Nice To Haves

• MBA, or CPA
• Experience in a leadership position managing finance, accounting and operational processes
• Experience in multiple finance and accounting roles, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)

Responsibilities

• Serve as a finance leader within the Amazon Customer Service finance team supporting transformation initiatives, including input on business strategy, team development, and management of planning processes.
• Partner with and influence teams across Amazon Customer Service to develop and maintain scalable financial models that drive planning decisions, enables controllership, and gives visibility to business drivers.
• Lead the ACS Weekly Business Review (WBR) and drive continuous improvement in partnership with business leaders.
• Drive automation and standardization of financial planning and reporting processes
• Perform various ad hoc analyses to help leaders solve business problems and understand the financial implications.
• Be able to thrive and deliver results in an ambiguous, fast-paced, and dynamic environment.
• Conduct business reviews, evaluate progress toward business goals, and communicate progress to senior management
• Dive deep into our business operations and processes to identify opportunities for growth acceleration and cost reduction
• Mentor and coach junior team members

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level