Principal Field System Engineer

ZT Systems • Seattle, WA

84d • $148,125 - $246,875

About The Position

In this position, the Principal Field System Engineer serves as the first line of contact for customers during new product enablement. The position will sit within the Field Engineering organization responsible for delivering next generation hyperscale compute solutions to our customers. This person will be responsible for technical enablement and triaging customer sightings and change requests for all things associated to the customer offerings including systems management, hardware, software, firmware, component integration, debug, and testing. This role is highly matrixed and requires strong influential skills, therefore the individual must be able to successfully manage and corral multiple organizations within ZT to close out any issues associated to new product introductions (NPIs). The position also requires a strong sense of soft skills to effectively work directly with customers, account management, marketing, internal technical organizations, and core technology partners to understand and solve technical problems facing the customer. The ultimate goal of the Field System Engineer is to delight the customer by successfully enabling new products to be customer qualified, on schedule, with minimal perturbation.

Requirements

• Bachelor's BSEE/BSCE/BSCS and 12+ years of direct experience in server or a relative industry (alternatively a MS and 10+ years).
• Knowledge of server architecture, system level design engineering, and an understanding of shared infrastructure management.
• Experience with new product development life cycle and driving cross-functional development efforts from concept to planning to development.
• Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules.
• Demonstrated ability to create detailed architecture specifications and drive business cases for new products and features.
• Strong understanding of network/server technologies and the challenges associated with delivering networked/server-based applications.
• Working knowledge of multiple ZT Systems server operating systems including (Windows 2003/2008, XP, Vista, Windows 7, Citrix, Mac, UNIX, AS/400, Mainframe, and mid-range systems). Certifications are preferred.
• Server Virtualization Solutions (VMware, Citrix or Microsoft). Knowledge of software driver implementation, IP schemas and network protocols.

Responsibilities

• Act as the first point of contact for customer needs or issues during NPIs.
• Deliver long-term hyperscale server technology solutions based on technical and business requirements of the customer.
• Drives internal and external integration of system level engineering and supports successful execution during NPI phase.
• Develops long-term technical relationships with the core technology ecosystem.
• Identifies and develops differentiation opportunities and drives thought leadership discussions between marketing, engineering, customers, and business executives.
• Work directly with customers on integration and deployment of new server hardware including configuring of BIOS, PXE, UBoot, IPMI, and RAID.
• Determine how to solve performance/operational problems and deliver business value.

Benefits

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan with generous company match
• Tuition reimbursement for eligible education programs
• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance
• Generous paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs
• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees