Principal Field Service Technician (Phoenix)

Nordson • Chandler, AZ

9d • Onsite

About The Position

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary Responsible for performing on-site installation, servicing and repair of complex equipment and systems. Exhibits understanding and proficiency of cutting edge wafer inspection equipment. Demonstrates and explains the capabilities of the equipment to potential customers at a highly technical level. Performs extensive sample testing in a lab environment, creation of applications detailed reports and technical demonstrations for the customer.

Requirements

• Bachelor’s degree in Engineering, or related field preferred. 5+ years experience in lieu of degree.
• Minimum 2 – 4 years of relative experience and demonstrated knowledge of discipline engineering principles and practices.
• Wafer assembly/inspection experience.
• Experience processing statistical information in JMP, Minitab, Python, or similar.
• Excellent technical writing and verbal communication required.
• Ability to travel to customer sites domestic and international.
• Excellent customer service skills.
• The ability to work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Responsibilities

• Checks out and approves operational quality of system equipment.
• Communicates and resolves issues to ensure successful sign off with customer is reached.
• Instructs customers in the operation and maintenance of the system.
• Provide exceptional customer service to new and existing customers.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Performs application training at the customer site or an internal company Lab.
• Provides applications support for the customer in difficult cases requiring best possible knowledge of the equipment capabilities and theoretical understanding of material properties and processes.
• Other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees