Principal Field Quality Engineer

GE Appliances, a Haier company•Louisville, KY

6d•Onsite

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? As a Principal Field Quality Engineer (FQE), you will play a critical leadership role within a cross-functional appliance factory organization, driving world-class quality performance across the Dishwasher product portfolio at the AP3 Dishwasher Plant. You will lead the strategy, analysis, and execution required to reduce Cost of Quality (COQ), improve Service Call Rates (SCR), and elevate the customer experience. Serving as the primary quality liaison between Manufacturing, Design Engineering, Service, Product Management, and Commercial teams, this role blends technical expertise, AI-enabled analytics, and strong influence to rapidly identify field issues, implement robust corrective actions, and ensure sustained quality improvements. Position Principal Field Quality Engineer Location USA, Louisville, KY How You'll Create Possibilities

Requirements

Bachelor of Science in Engineering OR equivalent relevant work experience required.
7+ years of plant, high-volume manufacturing, operations, or quality experience.

Nice To Haves

High initiative, self-starter, results-oriented, and team-focused.
Proven ability to lead cross-functional teams and influence change.
Strong analytical, problem-solving, and project management skills.
Experience using AI-enabled analytics tools or demonstrated ability to rapidly adopt advanced data systems.
Proficiency in Microsoft Office tools (especially Excel) and ability to learn new systems quickly.
Excellent communication, presentation, and leadership skills.
Strong project tracking and execution skills.
Field Quality or Quality Leadership experience.
Experience with SCR, warranty, damage, and AI-driven field analytics.
Desire to work in a manufacturing-focused environment.
Knowledge of highly automated Dishwasher products or similar high-volume, low-mix assembly processes.

Responsibilities

Lead cross-functional initiatives to drive year-over-year SCR and COQ reductions, targeting world-class quality performance.
Own and communicate Dishwasher field performance across warranty, concessions, damage, and insurance metrics by platform and subsystem.
Leverage AI and advanced analytics to normalize service data, improve failure mode accuracy, and accelerate early issue detection.
Identify trends, determine root cause, and partner with Design and Manufacturing to implement corrective and preventive actions.
Translate customer feedback and AI-driven insights into actionable improvements across factory and engineering teams.
Monitor SCR daily and COQ weekly, escalating issues and tracking effectiveness of corrective actions.
Validate fixes through post-implementation performance monitoring and call analysis.
Analyze system-level returns and lead resolution strategies.
Own Dishwasher Quality Holds from identification through closure at the AP3 plant.
Coordinate containment actions across manufacturing and distribution centers.
Define rework strategies, tooling, resources, and execution plans.
Communicate Quality Hold status and progress to Product Management, Distribution, and Quality leadership.
Verify and document effectiveness of corrective actions.
Act as the factory point of contact for Field Service, Technical Assistance, and Customer Relations teams.
Support service training materials, service bulletins, and technical communications.
Partner with service parts teams to ensure correct parts usage and supersedure.
Own AI-enabled “Save the Call” case-based reasoning content and performance metrics.
Support development of customer education materials, including digital and video content.
Analyze Dishwasher damage returns to distinguish factory versus distribution root cause.
Use AI tools and data/image analytics to identify damage patterns and systemic issues.
Lead corrective action projects across Manufacturing, Packaging, Logistics, and Distribution.
Analyze data from the Production Reliability Audit Test Lab (PRAT).
Review findings with Design and Manufacturing teams and drive corrective action closure.
Escalate reliability risks and ensure timely resolution.