Principal Field Engineer

Teleport

68d • $211,000 - $277,000

About The Position

As a member of the Teleport Professional Services Team, a Principal Field Engineer is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle. The goal of a Principal Field Engineer is to proactively drive these customers to achieve the maximum value from all Teleport products and solutions. You are focused on providing technical support assistance for customers who have purchased our software product, Teleport. Teleport is a distributed networking and security system supporting SSH, Desktops, Kubernetes, Databases, and Applications. You will work directly with our customers during their onboarding to discuss architecture plans, relay deployment best practices, provide triage and debugging of technical issues, develop and maintain training programs, and assist the product team by capturing product feedback. Additionally you will be the primary lead to identify and resolve technical blockers via shared chat, ticket, and meetings. As our company grows, and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Requirements

• 12+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
• Linux administration skills.
• Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
• Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
• Outstanding soft skills, excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills.

Responsibilities

• Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
• Document the customer's business goals and challenges to align Teleport to provide the most value possible.
• Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions.
• Provide technical guidance and support to assigned clients, supplementing our traditional support offering.
• Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner.
• Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed.
• Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
• Collaborate with Sales and Product to provide valuable feedback for product improvement.
• Support our broader Teleport customer base seeking new solutions and best practice recommendations.

Benefits

• Extensive health coverage
• Annual expense budget
• Rest & recovery policies that maximize leave and your ability to recharge
• Investment in your future with retirement savings plans
• Equity in a US $1.1-bn business
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees