Principal Field Applications Engineer

Coherent • Horsham, PA

75d

About The Position

The position involves providing customer technical support, conducting customer demos and trials, and delivering technical training and documentation. The role requires a strong background in optical communication technologies and the ability to work collaboratively with internal teams to resolve customer issues. The candidate will be responsible for ensuring trial success through pre-testing and providing feedback to product development teams. Additionally, the role includes on-call support and requires travel to customer sites.

Requirements

• M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
• 8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer
• Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols
• Experience investigating field issues and RMA support
• Experience using and troubleshooting network management system
• Experience in coding Python script is preferred
• Experience in product development is preferred

Nice To Haves

• Strong communication and negotiation skills
• Creative, analytical and structured problem-solving capability
• Team oriented and a self-starter

Responsibilities

• Quick response to technical support customer issues or inquiries
• Review with R&D team and conduct any necessary pre-testing to ensure trial success
• Perform testing at customer site as required
• Work with internal teams to resolve customer issues and complete Root Cause Analysis
• Provide technical support for PLM and Quality team customer interactions
• Review PLM and R&D product specifications, providing real-world feedback to new product development
• Review and/or propose test scope and detailed plan for customer demos and trials
• Provide new product installation and operation training for the front line customer support team
• Provide technical Customer Installation and Operating documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees