Principal Field Applications Engineer
About The Position
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!
Requirements
- M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
- 8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
- Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
- Experience investigating field issues and RMA support
- Experience using and troubleshooting network management system
- Travel 25% to 33% of time
- 7x24 on-call support
- Strong communication and negotiation skills
- Creative, analytical and structured problem-solving capability
- Team oriented and a self-starter
Nice To Haves
- Experience in coding Python script is preferred.
- Experience in product development is preferred.
Responsibilities
- Customer Technical Support – 60%
- Quick response technical support customer issues or inquiries
- Review with R&D team and conduct any necessary pre-testing to ensure trial success
- Perform testing at customer site as required
- Work with internal teams to resolve customer issues and complete Root Cause Analysis
- Provide technical support for PLM and Quality team customer interactions
- Review PLM and R&D product specifications, providing real-world feedback to new product development
- Customer Demo and Trial Support - 30%
- Review and/or propose test scope and detailed plan.
- Technical Training and Documentation – 20%
- New product installation and operation training for the front line customer support team
- Provide technical Customer Installation and Operating documentation
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
1,001-5,000 employees
