Principal Experience Designer (Hybrid)

Dawar Consulting•South San Francisco, CA

17d•Hybrid

About The Position

Client’s Digital Experience team is redefining how patients and customers engage with healthcare through AI -driven innovation, omnichannel strategy, and human -centered design. We are seeking a Principal Experience Designer to lead UX/UI and customer experience strategy across high -impact digital products. This role is both strategic and hands -on—shaping product vision, elevating design standards, and mentoring the next generation of designers.

Requirements

Bachelor’s degree in business, design, technology, or related field.
10+ years of experience, with at least 7 years in UX, product design, or experience design.
Proven ability to lead full product lifecycle (vision â roadmap â execution â measurement).
Strong stakeholder management and cross -functional alignment skills.
Experience working in agile environments.
Excellent communication and influencing skills.
Ability to thrive in ambiguity and drive innovation.

Responsibilities

Drive the UX/UI and CX design strategy for key digital products within the CX Suite.
Translate user needs and business priorities into intuitive, high -performing digital experiences.
Lead design vision, standards, experimentation, and innovation workstreams.
Collaborate with cross -functional partners (Engineering, Analytics, Business Product Owners) to build aligned product roadmaps.
Present and evangelize UX/CX strategy with senior leaders and stakeholders.
Define user needs, prioritize features, and set measurable experience KPIs.
Oversee end -to -end design execution—from research through delivery.
Mentor junior designers and cultivate a culture of design excellence.
Ensure compliance with healthcare regulations in partnership with Legal, Privacy & Compliance teams.