Principal Experience Designer - Agentic Commerce

PayPal • San Jose, CA

72d • $188,000 - $323,950 • Hybrid

About The Position

Shopping is undergoing its biggest shift since ecommerce. As a Principal Experience Designer, you'll define strategy and roadmap for our Agentic Experience team-partnering with Product on goals and with Engineering on a fast-changing technical landscape. For Consumer Agentic Experiences, you'll turn complex, novel challenges into clear design direction, articulating rationale to drive cross-functional collaboration and connect near-term actions to long-term vision. You'll balance focus and flexibility, prioritizing in an ambiguous space while addressing mission-critical efforts. Your work will champion human-centered privacy and security in AI, spark innovation, and influence executive decisions.

Requirements

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Nice To Haves

• Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi-touchpoint journeys.
• The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self-improving user experiences.
• A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self-correcting solutions.
• Experience designing intuitive interfaces that define new interaction models between users and AI agents.
• A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post-launch optimization.

Responsibilities

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning.
• Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms.
• Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines.

Benefits

• Flexible work environment
• Employee shares options
• Health and life insurance
• Annual performance bonus
• Equity
• Medical, dental, vision, and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees