Principal Escalations Engineer (REMOTE)

Stryker-posted 2 months ago
$129,600 - $286,500/Yr
Full-time • Senior
Remote • Denver, CO
5,001-10,000 employees
Miscellaneous Manufacturing
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At Stryker, we are dedicated to improving lives through the research and development of new medical device products. As an engineer, you will utilize cutting-edge technologies to enhance healthcare. You will be part of a supportive culture, collaborating with talented individuals to create industry-leading medical technology products. Stryker offers growth opportunities, fostering both personal and professional development.

  • Lead efforts to resolve customer service outages in an expedited manner and minimize disruptions experienced by clinical staff.
  • Record relevant data regarding production issues and provide problem summaries to non-subject matter experts.
  • Analyze problems and implement code changes or scripts to provide temporary mitigation if a permanent fix is not immediately available.
  • Collaborate with the Quality Assurance department to communicate production-related problems and coordinate validation prior to customer deployment.
  • Investigate and solve customer infrastructure problems that may indirectly cause production issues, conducting functional and performance characterization to extract evidence of root cause.
  • Identify database underperformance issues and implement changes to resolve them, making data changes to rectify incorrect input information.
  • Work with the Engage development teams to improve quality and support production issues.
  • Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, and performance profiling.
  • Bachelor's degree in computer science or related field, plus 8+ years of development experience.
  • Demonstrated ability to review existing code base and refactor if necessary, with exposure to Java, Ruby, and other OOP languages.
  • Proficiency with Linux (Red Hat or derivative distro), with exposure to system administration, shell scripting, network configurations, server virtualization, and cloud deployments.
  • Experience with networking protocols, including the ability to analyze network traffic and reverse engineer protocols.
  • Knowledge of databases (Microsoft SQL Server preferred), with experience reviewing logs, pinpointing performance issues, and manipulating data in the CLI.
  • Familiarity with SCM, code review processes, and Agile/Kanban development methodologies.
  • Familiarity with Jenkins or similar build and test automation tools.
  • Proven track record of understanding customer needs and delivering solutions, with patience and flexibility in meeting customer requirements.
  • Excellent analytical, verbal, and written communication skills.
  • Deep technical analysis and troubleshooting skills.
  • Results-driven, hands-on approach to product support in a collaborative environment with a customer-driven focus.
  • Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture.
  • Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root cause.
  • Independent self-starter; able to complete projects on time with minimal guidance.
  • Leverage Kubernetes expertise to support escalated customer issues, ensuring high availability and reliability of containerized applications.
  • Salary range of $129,600 - $286,500 plus bonus eligibility and benefits. Individual pay is based on skills, experience, and other relevant factors.
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