Principal Epic Trainer

Habitat Health

3h•$87,000 - $107,000

About The Position

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly (“PACE”) in collaboration with our leading healthcare partners, including Kaiser Permanente. Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations. Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit https://www.habitathealth.com. Role Scope: We are hiring a Principal EPIC Trainer to support clinical and operational staff across multiple PACE centers. This role will lead end-user Epic training, optimize workflows, coordinate onboarding for new center staff, and support ongoing training needs for existing centers. The Principal EPIC Trainer will partner closely with Practice Operations, Center Leadership, Platform teams, Learning and Development, and subject matter experts to ensure staff are confident, efficient, and successful in using Epic to deliver high-quality care. The ideal candidate is an engaging educator, a creative workflow problem‑solver, and someone who thrives in a fast-paced, collaborative environment.

Requirements

3–5+ years of experience as an Epic Trainer, Credentialed Trainer, Super User, or Epic‑focused educator (PACE or senior care experience preferred)
Must be able to travel around 50% to PACE centers.
Hands‑on experience with Epic clinical applications, ideally Epic Ambulatory and Compass Rose
Strong understanding of clinical workflows in ambulatory or geriatric care settings
Comfortable working with staff at all levels—frontline clinicians, operators, and senior leaders
Excellent facilitation, presentation, communication, and interpersonal skills
Ability to build structure from ambiguity and adapt training to diverse learning styles
Strong documentation skills, including workflow diagrams, SOPs, tip sheets, and job aids
Proficiency with Microsoft Office, learning management systems, and virtual training technologies

Nice To Haves

Epic Credentialed Trainer (CT) or Epic certification
Experience in PACE, Medicare/Medicaid, or other highly regulated healthcare environments
Experience supporting multi‑site operations or rapid program expansion

Responsibilities

Deliver engaging, live Epic training sessions for newly hired PACE staff across multiple disciplines (clinical, operational, day center, transportation, etc.)
Facilitate virtual and in-person training, onboarding, and small group role-based instruction tailored to PACE workflows
Assess learner readiness, identify training gaps, and adjust approach to ensure comprehension and successful adoption
Maintain training schedules, attendance records, and competency assessments
Partner with operational and clinical leaders to understand evolving center workflows and translate them into optimized Epic processes
Standardize workflows across centers where possible
Develop training materials, process documentation, quick guides, and workflow diagrams
Identify workflow friction points and collaborate with internal teams to improve usability, efficiency, and adoption
Work closely with new PACE centers to prepare training plans, deliver onboarding, and ensure smooth adoption of Epic at launch
Provide ongoing support to all existing centers, including refresher training, role specific coaching, and updates related to new features, upgrades, or workflow changes
Serve as a knowledgeable resource for Epic best practices in PACE care delivery
Partner with the Program Manager, Clinical Tools, to coordinate updates, scheduling, communications, and training impact tracking
Review ongoing functionality changes, enhancements, etc. from Epic vendor (OCHIN) and keep internal workflows up to date on the latest functionality
Participate in workflow validation sessions, user acceptance activities, and change management planning
Provide insights and feedback from frontline learners that inform system enhancements, content updates, and ongoing training program strategy