Principal Engineer, Software Development Engineering (Apps)

Western Digital•Irvine, CA

12d

About The Position

Be part of a small, dynamic, team of Customer Firmware Engineers within the Hard Disk Drive organization. The Customer Firmware team is missioned to be the first touch point on technical customer engagements, processes, and technical discussions involving firmware. Customer Firmware Engineers work closely with validation organizations, firmware development teams as well as multiple Sales related teams. The ideal candidate will have a passion for helping customers through technical issues, ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi-tasking skills are challenged.

Requirements

Bachelor's degree in Computer Science, Software Engineering, or related field; Master's degree preferred
4+ years of experience in relevant software development, with at least 2 years in a more senior technical role
Proven track record of designing and delivering medium-scale software projects
Proficiency in multiple programming languages such as Java, Python, C++, web service design
Strong understanding of software architecture principles, design patterns, and best practices
Experience with cloud computing platforms (e.g., AWS, Azure, GCP) and microservices architecture
Proficiency in Agile methodologies and DevOps practices
Demonstrated proficiency in performance optimization and scalability design for high-traffic applications
Experience with CI/CD pipelines and automated testing frameworks
Strong analytical and problem-solving skills with attention to detail
Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
Deep knowledge of web application development, and enterprise software solutions
Exposure to project management and experience in driving technical initiatives

Responsibilities

This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on-going support
The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle
Communicate customer status and priorities into upper management
Develop customer technical material and guide customers through technical discussions
Lead internal process improvement initiatives through collaborative work sessions and training

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
the Western Digital Savings 401(k) Plan