Principal Engineer, Data Analytics

Genesys•Massachusetts, MA

35d

About The Position

At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market. The ideal candidate will bring both consulting and product leadership experience, driving initiatives from ideation through deployment and lifecycle management. You will collaborate across architecture, data, cloud, and AI disciplines to deliver market-ready, scalable solutions that enhance contact center performance and customer engagement.

Requirements

10+ years of experience in product development, product management, or consulting within the contact center industry.
Must be authorized to work in the United States now and in the future without visa sponsorship needed.
8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies.
Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services.
Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture.
5+ years of hands-on experience with Snowflake.
5+ years of experience with AWS, Azure, or GCP cloud platforms.
Strong understanding of AI, GenAI, and emerging customer experience technologies.
Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment.
Exceptional communication and stakeholder management skills.

Nice To Haves

Snowflake certification (SnowPro Core or Advanced).
Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms.
Experience in GenAI or AI-enabled analytics solutions.
Prior experience in consulting or technical pre-sales solution development.

Responsibilities

Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions-from concept to implementation, testing, go-to-market, and long-term support.
Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives.
Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP).
Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem.
Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability.
Leverage AI and analytics to drive innovation and improve customer experience outcomes.
Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards.
Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership.