Principal Engineer, Customer Quality Engineering (CQE)

Marvell Technology • Santa Clara, CA

104d • $143,740 - $215,300

About The Position

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. We are looking for a Product Quality Engineer to be part of our Customer Quality Engineering (CQE) team. This position will cover IC products from one or more products lines. The position requires understanding of New Product Introduction (NPI), Die and package qualification methods and customer specific quality requirements. As a CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage customers' quality requirements and developing customer relationships. You are accountable for the customer's product quality and reliability, identifying plans and driving action to bring Marvell to the number one supplier quality ranking position.

Requirements

• 10+ years of Semiconductor industry experience
• BS engineering degree. EE and advanced degree preferred.
• 10+ years in a Customer-facing technical engineering role in Quality
• Technical knowledge of wafer process, assembly processes, manufacturing and reliability qualification experience is preferred.
• Working knowledge of semiconductor fabrication and packaging technologies, device physics, quality and reliability
• Experience in quality and reliability, particularly in semiconductor industry, Failure Analysis and manufacturing/reliability-related issues is preferred.
• Excellent English verbal, written communication and presentation skills
• Proven ability to intuitively comprehend customer expectations and translate into action
• The ability to work under tight timeframes, prioritize competing activities and deliver results
• Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems
• Demonstrated track record of delivering results with increasing responsibilities
• Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
• Ability and willingness to travel up to 10% as needed (domestic and international)

Responsibilities

• Lead executive reviews in Santa Clara
• Assess reliability risk and execute to Qualification plans and resolve quality issues
• Lead cross-functional teams to achieve best in class quality position with customers
• Be the customer quality champion and voice of the customer within Marvell; ensuring customer requirements are understood and met
• Host regular customer engagement activities and proactively share quality health assessment of customer products
• Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement
• Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team
• Lead customer quality improvement programs/projects required for customer metrics improvement (quality rank, scorecards via quarterly business reviews)
• Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress
• Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
• Ensure customer requirements are integrated into Marvell's Quality Management System (QMS) and reflected in processes, procedures and standards

Benefits

• Flexible time off
• 401k
• Year-end shutdown
• Floating holidays
• Paid time off to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree