Principal Engineer Conversational AI

CVS Health•Wellesley, MA

About The Position

CVS Health is building a world of health around every individual, aiming to shape a more connected, convenient, and compassionate health experience. The company fosters an environment where colleagues are passionate, innovative, accountable, and prioritize safety and quality. This role is for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a strong background in building and leading dynamic engineering teams, coaching and mentoring them to deliver top-tier products and services, specifically for voice and chat bots. As a Principal Software Engineer, the individual will be crucial in building and delivering high-quality software that enhances customer experiences, participating in all phases of software engineering from requirements analysis to deployment, while adhering to agile methodologies. Collaboration with cross-functional teams is essential to deliver integrated solutions that meet evolving business needs. The company is looking for someone passionate about conversational AI with a proven track record of leading successful engineering teams in a fast-paced environment.

Requirements

10+ years of experience with designing and building software engineering solutions in cloud environments
10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
10+ years of experience with APIs, microservices, and modern software patterns
5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)

Nice To Haves

Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
Experience developing and supporting voice and text chatbots
Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field

Responsibilities

Create a technical vision to meet short- and longer-term business needs
Ensure the long-term quality of the design and code of our software systems
Oversee the creation and own critical software components
Lead hands-on, perform design and code and reviews
Help deploy and maintain large scale software in Production, ensure operational excellence
Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices
Help translate business requirements into software system in an Agile environment
Serve as technical lead on the most demanding, cross-functional projects
Advise leadership on technical decisions, strong communications skills required
Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams