Principal Engineer – Commercial CFC Artificial Intelligence Creation Center

Pfizer • New York City, NY

4d • Hybrid

About The Position

Use Your Power for Purpose Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing innovative and impactful technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your contributions will be instrumental in developing and supporting robust software for our business, fostering a culture that promotes innovation, and striving to improve patient care and healthcare outcomes. About the Team Our team is dedicated to building AI Solutions for our Customer Facing Colleagues using Salesforce and other Pfizer standard platforms for agent development in partnership with Digital, CMO, BU, and other functions to connect technology, business processes, and user experience. As a team, we develop and own the technology roadmap, maintain the digital strategy, and drive alignment across the enterprise on when to use Agent force AI versus other platforms. We anticipate and prepare for long-term development needs. With our vendors we shape platform roadmaps to meet Pfizer needs. Our vision is to innovate and engineer breakthrough digital products to power business performance and transform global health.

Requirements

• Bachelor’s degree with at least 8 years of experience
• Demonstrated progressive experience successfully designing, delivering, and maintaining Information Technology business solutions
• Passion for emerging AI technologies and frameworks. Active experimentation with new LLMs and agentic approaches.
• Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.
• Experience in Salesforce Admin, App Builder, Platform Developer I AI Specialist, Data Cloud Consultant Additional Architect-level certifications (e.g., Integration Architect).
• Demonstrated experience in effective organization and time management
• Minimum 5+ years hands-on experience with Salesforce core platform. Deep knowledge of: Sales Cloud, Service Cloud, Experience Cloud Lightning Web Components, Apex, SOQL/SOSL Salesforce Data Cloud (CDP) and its integration with Agentforce.
• \Strong experience in Applied AI, especially: Agentforce, Generative AI, LLMs, RAG pipelines Prompt engineering and agent-based frameworks
• Experience with: Snowflake, Databricks, BigQuery, Redshift Designing and optimizing data pipelines for training/inference
• Cloud-native architectures (AWS, GCP, Azure), Design solutions that integrate: Salesforce CRM, Data Cloud, analytics tools External systems via APIs and real-time data ingestion.
• Ability to explain complex AI/ML concepts to technical and non-technical audiences. Lead workshops, demos, and enablement sessions
• Extensive experience in software engineering, with a focus on leading complex projects.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.
• Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.
• Deep understanding of software development methodologies and best practices for implementing principles of privacy & security ‘by design’.

Nice To Haves

• Master’s degree
• Certifications as a Salesforce Admin, App Builder, Platform Developer I AI Specialist, Data Cloud Consultant Additional Architect-level certifications (e.g., Integration Architect).
• Relevant pharmaceutical industry experience
• Experience in mobile or related emerging technology
• Knowledge of system integrations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Strong leadership and mentoring skills
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity.
• Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, includingrisk management and ethical use
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Technical Leadership Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.
• Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.
• Responsible for maintaining good code quality by promoting and ensuring secure code hygiene.
• Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.
• Facilitate the conversation between Enterprise Architects, Business Architects, Vendors and Developers, by providing technical clarity on solution(s) to build and code to write, move content from ideation into delivery to move from concept to reality.
• Cross-Team Collaboration Act as a translator between business stakeholders and technical engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.
• Align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.
• Collaborate with other Principal Engineers, and through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.
• Collaborate with security teams to monitor vulnerabilities, implement defenses, and ensure compliance with security best practices.
• Collaborate with digital operations and support to ensure smooth BAU operations.
• Excellence by Design Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.
• Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.
• Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.
• Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.
• Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.
• Coaching & Mentorship Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers.
• Foster a culture of excellence, innovation, and continuous learning within the engineering team.
• Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.
• Participate in or lead code reviews, where applicable.

Benefits

• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level