Principal End User Experience Engineer - TS/SCI w/Poly

General Dynamics Information Technology • MD

82d • $110,500 - $149,500

About The Position

Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team.

Requirements

• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 8+ years of related experience
• Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.

Nice To Haves

• Strong understanding of IT operations, including experience with Splunk and SCCM environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.

Responsibilities

• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees