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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Our GTM Enablement team supports 1000+ sales and customer success professionals driving revenue and growth at one of the fastest-growing publicly traded companies in the SaaS industry. We pride ourselves on being a reliable, real-time, and consistent resource for the Sales and CS Teams, and empowering them to do their jobs more efficiently while growing their skill set and enabling Klaviyo's long term strategy. Our team is growing and we are currently looking for a Principal Enablement Partner to partner with our Customer Success Manager (CSM) organization. In this role, you are responsible for creating and implementing enablement programs and initiatives to support our CSMs in effectively managing and growing our customer relationships. As a strategic partner to many cross-functional teams around the company, you will act as the voice and representative of the CSM team as your end customer. Your objective is to create an exceptional and equitable learning experience that empowers our CSMs to achieve their full potential, ensuring their success and fostering their growth. In order to succeed, you will bring a strong point of view on applying customer service methodologies, book of business management and skill development that results in better usage, retention, and ultimately customer success.
