Principal Digital Product Manager; D365 Supply Chain

Caterpillar Inc.•Mesa, AZ

About The Position

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Caterpillar is seeking a well-qualified Principal Digital Product Manager; Dynamics 365 Supply Chain, who will be responsible for supporting the supply chain functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for our Caterpillar Dealers. The Caterpillar ERP solution will be built using Microsoft Dynamics 365 Supply Chain Management (SCM) and aims to optimize dealer operations by improving demand forecasting, inventory visibility, warehouse automation, procurement efficiency, and logistics management. The Caterpillar ERP template seeks to transform our operations by equipping our Dealers with a modern, data-driven supply chain management solution that enhances operational efficiency, inventory accuracy, and global supply chain agility.

Requirements

ERP & Systems Knowledge (MS Dynamics 365 Supply Chain focus) Hands-on experience with Microsoft Dynamics 365 Supply Chain (or related SCM platforms) in a product or process leadership role. Understanding of Supply Chain configuration, security, and integrations with related systems. Awareness of Microsoft release cycles and ability to assess new features for business value. Knowledge of Supply Chain product lifecycle management, including adoption and change management.
Business Analysis: Strong understanding of supply chain operations: demand planning, procurement, inventory optimization, warehouse workflows, transportation, and order fulfillment. Ability to identify gaps in SCM processes and design system-driven solutions. Experience supporting KPIs such as order accuracy, lead time reduction, and inventory turnover.
Decision Making and Critical Thinking: Analytical skills to interpret supply chain data/performance metrics and identify opportunities for process improvement. Ability to support SCM leadership with actionable insights for cost optimization and operational agility. Familiarity with reporting tools (e.g., Power BI, Dynamics 365 dashboards) for supply chain performance.
Effective Communications: Ability to translate technical requirements into business-friendly terms. Skilled at facilitating workshops, demos, and discussions with supply chain, IT, and dealer stakeholders. Strong presentation and negotiation skills to align diverse stakeholders. Collaborative approach to building consensus and driving adoption across departments.
Software Problem Management: Documents resolution progress and provides feedback to customers. Describes issues and consideration for resolving problems involving other products or vendors. Works with tracking and resolving common types of problems, providing examples and follows proper notification and escalation procedures when needed.
Software Product Business Knowledge: Proven experience owning a product backlog, defining roadmaps, and managing releases. Skilled in writing clear user stories and acceptance criteria based on stakeholder input. Comfortable leading sprint planning, reviews, and retrospectives with cross-functional teams. Ability to balance competing priorities and ensure alignment with business objectives.

Nice To Haves

Participates in User Acceptance Testing (UAT).
Software Product Management
Bachelor’s degree in Supply Chain, Business Administration, Information Systems, or equivalent experience.
Experience as a Product Owner, Supply Chain Analyst, or Supply Chain Process Lead.
Proven knowledge of supply chain and support processes: demand planning, procurement, inventory, warehousing automation, and order fulfillment.
Familiarity with global dealer networks, manufacturing, or industrial supply chain operations best practices.
Agile/Scrum experience with system enhancement delivery.
Strong leadership in working within a cross-functional organization to coordinate development, dependencies and risks for product delivery
Experience in Dealer and / or Rental industry is a plus.

Responsibilities

Product Vision & Strategy: Define and communicate the product vision, roadmap, and release plans for D365 Supply Chain aligned with business goals and SCM priorities.
Supply Chain System Ownership Own, prioritize, and manage the D365 Supply Chain product backlog with a focus on demand planning, procurement, inventory, warehousing, and logistics optimization. Stay current with Microsoft D365 Supply Chain updates and recommend features that enhance dealer supply chain processes.
Requirements Definition: Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit, analyze, and document complex business requirements, translating them into actionable specifications. Partner with Microsoft and our Systems Implementation Partner to translate requirements into user stories and acceptance criteria tailored for our industry. Act as the voice of the Dealer throughout the development process, ensuring the requirements from our stakeholders and end-users are incorporated into the application solution. Ensure all aspects of Dealers supply chain processes are covered by the capabilities within the Cat Dealer Supply Chain product. Coordinate with other product managers for cross-functional requirements and roadmap planning to deliver Dealer Business Processes.
Delivery and Execution: Oversee the Supply Chain implementation to ensure it meets specifications and Caterpillar quality, security and usability standards. Participate in acceptance testing and training of the application with stakeholders throughout the product lifecycle. Certify the Supply Chain product (and capabilities) meets acceptance criteria, while prioritizing / remediating any issues through release cycles. Demonstrate and create demo materials showcasing the CAT Supply Chain template functionality.
Release Management: Coordinate and validate business requirements to support timely and high-quality software releases. Facilitate sprint planning, backlog refinement, and stakeholder communication to ensure business value delivery. Partner with cross-functional teams to manage release dependencies, clarify requirements, and maintain alignment throughout the development cycle.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, including Cat Digital leads, external vendors and Caterpillar Dealers.
Change Management: Work in conjunction with the Dealer Advisory Board to identify opportunities to improve Dealer processes, drive operational consistency through the Supply Chain template and identify change management requirements for the Dealers.
User Training: Collaborate with training departments to deliver user training programs, provide ongoing support and address user issues / enhancement requests.
Support: Collaborate and produce product documentation for the Supply Chain application with the Support team to generate adequate support materials, workflows and playbooks to ensure Dealer use and understanding of the product. Additionally, assist in resolving or remediating issues as needed.