Agero-posted 1 day ago
Full-time • Mid Level
Medford, MA
1,001-5,000 employees

Agero’s Motor Club handles millions of roadside events every year. We’re piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why. You will be instrumental in developing, evaluating and productionizing this system, building out the prediction models, incorporating them into the optimizer and leading the team to a successful outcome.

  • Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
  • Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
  • Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
  • Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of DS/ML engineers; present findings to execs.
  • Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.
  • 6 + yrs combined experience in Data Science and ML Engineering with ownership of production systems.
  • Expert-level Python.
  • Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch).
  • Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS).
  • Strong SQL, feature-store design, and data-quality mindset.
  • Ability to translate business objectives into mathematically rigorous experiments.
  • Experience with dispatch, logistics, or supply-demand marketplaces.
  • Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL.
  • Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS).
  • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
  • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
  • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
  • Family Support: Parental planning benefits to assist associates through life’s milestones.
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