Principal Customs Entry Writer

C.H. Robinson•Atlanta, GA

4d•$24 - $50•Hybrid

About The Position

C.H. Robinson is hiring a Principal Customs Entry Writer to drive accurate, timely customs entries and elevate team performance. In this role, you will submit compliant entries to CBP and Partner Government Agencies across all entry types, ensuring on‑time clearance. You will lead, teach, and develop the team, assisting the supervisor with workload management, scheduling, and new‑hire ramp up. You will own SOP generation and maintenance, implement new business, and deliver standout service to internal and external customers. In this role, you will safeguard compliance, hit operational excellence and KPI targets, and grow your leadership, management, and commercial skills. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy. If this all sounds good, let’s talk more about what you’ll be working on:

Requirements

High School diploma or GED
5 years of customs entry writing experience

Nice To Haves

6-8 years of entry-writing experience
Active CCS certification and Customs Brokers license
Associate's or bachelor’s degree from an accredited college or university in a related field
Highly motivated, resourceful, ability to work independently
Strong communication and customer service skills
Strong organizational skills
Proactive, ambitious, hardworking, analytical mindset
Ability to directly and decisively resolve problems
Refined written and oral communication skills
High level of flexibility, as priorities and needs change daily in our business
Ability to comprehend the organizational vision and to align goals and objectives that support our growth strategy
Values a diverse and inclusive work environment

Responsibilities

Lead entry operations, audits, and compliance reviews, advising leadership on training needs and process improvements
Serve as the first line of escalation, respond quickly to customer inquiries, and drive issues to full resolution and satisfaction
Train, mentor, and develop entry writers in Customs Brokerage and customer service, acting as a trusted team lead
Execute customs entries accurately and on time in accordance with all applicable laws, SOPs, and customer requirements
Master and coach SOPs, best practices, and decision-making to prioritize work, prevent delays in cargo release, and safeguard delivery timelines
Own regulatory documentation and customer reporting, maintaining current customer SOPs and HTS databases
Partner with PGAs and internal modal teams to ensure data integrity, compliance, and clear, collaborative communication
Recommend and help implement technology solutions that improve efficiency, accuracy, and net revenue
Support business reviews and customer outreach, retention, and expansion, fostering positive, professional relationships
Resolve ABI, AMS, and billing errors, meet audit and timeliness KPIs, and flex to additional team or country-specific needs

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities