Principal Customer Success Manager

Aidoc

95d

About The Position

At Aidoc, we’re transforming healthcare with AI that empowers clinicians, streamlines operations, and ultimately saves lives. As a Principal Customer Success Manager (PCSM), you’ll play a strategic role at the forefront of this transformation - building trusted partnerships with some of the most influential health systems in the world and helping them achieve measurable success at scale. You’ll collaborate with executives, guide enterprise strategy, and shape how hospitals realize value from Aidoc’s groundbreaking AI platform. This is a rare opportunity to combine strategic influence, deep partnership, and meaningful impact - all while advancing the future of healthcare.

Requirements

• 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
• Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
• Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders.
• Strong ability to connect technology adoption with tangible business outcomes and ROI.
• Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
• History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
• Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred.

Responsibilities

• Lead a portfolio of Aidoc’s most strategic, enterprise customers (typically $15M+ ARR across 3–6 accounts), aligning their AI strategy with business and clinical goals.
• Develop and nurture trusted relationships with C-suite leaders, ensuring shared vision, clear success metrics, and long-term alignment.
• Orchestrate governance and planning structures - including QBRs, Executive Steering Committees, and annual roadmap sessions - that drive visibility, accountability, and momentum.
• Partner closely with regional Customer Success Managers (CSMs), Sales, Product, and Delivery teams to deliver seamless execution and ensure measurable outcomes across sites and workflows.
• Collaborate with Regional Account Directors (RADs) to secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships.
• Champion customer perspectives across Product, Marketing, and Leadership, ensuring that insights from the field inform Aidoc’s innovation roadmap.
• Provide mentorship and leadership to CSMs engaged in your accounts, sharing best practices in strategic planning, executive engagement, and value realization.

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• 20 days of paid vacation, plus sick days and holidays
• A 401(k) plan, life insurance, plus long and short term disability
• The opportunity to directly improve medical care and impact patient outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees