Principal Customer Success Manager - Strategic Accounts

Egnyte•Raleigh, NC

7d•Remote

About The Position

As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers. You will do so by serving as an extension of your customers’ teams, and by coordinating and leading your Egnyte teammates to ensure your customers know they are at the center of everything you do, and that Egnyte does. You will couple your proactive and communicative nature with a hunger to learn and become an Egnyte subject matter expert, enabling your customers to experience tremendous value as a product of working with you and working with Egnyte.

Requirements

Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers
Enterprise Ready: 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders
Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte in the process
Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do
Industrious: Willing to put in the work
Communication: Excellent written and verbal communication skills
Education: Bachelor’s degree or equivalent

Responsibilities

Engage with Egnyte’s largest and most strategic customers
Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte)
Prepare and deliver impactful Business Reviews with your assigned accounts
Effectively communicate where your accounts are realizing value and where your accounts could realize more value
Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas
Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback
Identify, recommend, and assist with new use cases at your accounts
Own a retention target for your assigned book of business

Benefits

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country