Principal Customer Success Manager - ESD/Facility operations (Remote)

Honeywell • Atlanta, GA

64d • $134,000 - $193,000 • Remote

About The Position

The Principal Customer Success Manager for ESD/Facility Operations is a strategic leader responsible for driving adoption and success of CLSS offerings among ESD/Facility owners. This role shapes key partnerships, identifies solution gaps, and influences portfolio growth across the ESD/Facilities market. The position requires cross-functional collaboration and thought leadership to deliver meaningful insights and drive operational excellence.

Requirements

• Bachelor's degree or successful career progression in operations over minimum of 10 years
• Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities.
• Experience building customer success strategies and driving software adoption.
• Familiarity with recurring revenue business models and channel GTM for new technologies.
• Strong business and sales acumen, including budgeting and technology integration.
• Experience in mapping products for ESD/Facility operations and developing M&A strategies.
• Demonstrated ability to drive cultural change in sales and customer success teams.

Nice To Haves

• Minimum 10 years' experience in large, matrixed organizations with a proven track record of innovation and results.
• Critical thinker with disciplined problem-solving skills.
• Willing to advocate passionately for strategic initiatives.
• Effective risk manager, confident in decision-making amid uncertainty.
• Capable of becoming a recognized thought leader in the industry.
• Excellent communication, persuasion, and influencing skills.
• Recognized as a self-starter, motivator, and charismatic leader.
• High integrity, ethics, and commitment to diversity and inclusion.
• Relevant domain experience in Honeywell's Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus.
• Knowledge of software marketplace development is a plus.

Responsibilities

• Develop and execute medium- to long-term customer success roadmaps for profitable growth.
• Drive adoption of CLSS offerings in ESD/Facility owner operations.
• Build and nurture strategic partnerships with key companies.
• Mentor offering leaders in developing impactful products for ESD/Facility owners.
• Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service).
• Challenge commercial and offering teams on portfolio direction and business models.
• Influence go-to-market decisions and discover new funding models for growth.
• Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders.

Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
• This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
• For more information visit: Benefits at Honeywell

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees