Principal Customer Success Architect

Informatica•Austin, TX

35d

About The Position

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world. We're currently looking for a Principal Solutions Architect with experience in Pre-sales or Post-sales consulting role in Enterprise software solutions (Master Data Management, Data Integration, Data Quality, Cloud and Databases) to join our team of Customer Success Architects (CSA) at Informatica, working with Customer Success Management (CSM) team. This is an individual contributor role. Job Summary Reporting to our Director, Customer Success Architect, as a Principal Solutions Architect, you will provide architecture and design, use case development and solution implementation advice for our customers while working with our Customer Success Managers, Professional Services and Product / Engineering teams. You will work and adapt in a fluid,. Working as the Principal Solutions Architect, you must be, patience and passionate about guiding customers through our products /solutions, ability to collaborate with other department, with both technical / business audiences. Technology You'll Use: MDM, Data Integration, Data Quality, Cloud and Databases Scripting experience in Windows and UNIX Day-to-day Duties? Here's What You'll Be Doing You would provide architecture and design, use case development and solution implementation advice. You would also interact with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs. You'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica's success.

Requirements

Bachelor's Degree in Computer Engineering/Technology
10+ years of experience with one or more Informatica products in Business 360 journey including - Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce.
Experience with Informatica IDMC platform and Cloud MDM would be preferable.
Expert level knowledge on Informatica MDM product suite required
Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), using Informatica products.
Technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
Experience successful managing customers and complex data management needs
Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, and Teradata)

Nice To Haves

Experience with Informatica IDMC platform would be preferable.
Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.

Responsibilities

Respond promptly to customer questions with technical explanations of product features and capabilities
Be a technical coach to your colleagues in customer success team.
Prepare and deliver creative solution presentations or technical proposals
Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.

Benefits

Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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