About the position
The Principal Customer Success Architect role is a strategic advisor within our Privacy/GRC/Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers. Specifically, we are looking for an architect to fit into our 'Privacy Management' product offering within our 'Privacy & Data Governance' Cloud. By 2025, approximately 75% of the global population is expected to have their personal information protected by modern privacy regulations. These laws vary from country to country, leading to confusion and conflicting requirements for safeguarding personal data. Handling privacy tasks manually increases privacy and security risk, threatens customer trust, and can result in the loss of the right to use data and heavy fines. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.
Responsibilities
- Establish Trusted Advisor status with senior business and technology leaders.
- Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
- Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
- Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
- Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
- Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
- Translate and implement strategic needs into practical OneTrust technology-driven solutions.
- Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
- Effectively present to both implementation teams and C-level executives, earning their trust.
- Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
- Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
- Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
- Engage with customers to build long-term strategic relationships and ensure ongoing success.
- Mentor less experienced team members and customers to enhance their strategic skills and understanding.
- Establish structured feedback loops with customers to continuously improve OneTrust products and services.
Requirements
- BA/BS in a related subject is required.
- 8+ years in a role within software consulting or related experience.
- 3-5 years of experience in a Privacy role.
- Demonstrated success working with enterprise customers on technical products.
- Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management).
- Practical experience in troubleshooting software and web services.
- Experience in using software for reporting and task management such as Salesforce preferred.
Nice-to-haves
- Relevant certifications (CIPP/E, CIPP/US, CIPM, CIPT, FIP, GRCP, GRCA, AIGP, LPEC, etc.).
- Familiarity of privacy, ethics, security, data governance, risk management, compliance, or sustainability concepts or industry trends.
- Intermediate/ Expert working knowledge of APIs (REST and SOAP).
- File access, sharing, and/or management workflows (S3 and SFTP).
- Various web application authorization types (Basic, Bearer, OAuth 2, API Key, Custom, Open ID Connect, etc.).
- Related programming/scripting languages and libraries (JavaScript, Python, PowerShell, SQL, C#, Ruby, PHP, FreeMarker, etc.).
- Extensive experience implementing and troubleshooting integrations.
- Excel at learning emerging technologies and creating technical solutions.
Benefits
- Comprehensive healthcare coverage.
- Flexible PTO.
- Equity stock options.
- Annual performance bonus opportunities.
- Retirement account support.
- 14+ weeks of paid parental leave.
- Career development opportunities.
- Company-paid privacy certification exam fees.
