Principal Customer Solutions Manager, Strategic

Amazon • Santa Monica, CA

1d

About The Position

Are you customer obsessed, speak cloud, and want to help customers build at
unbelievable scale? Come join a collaborative and talented team, dedicated to
helping customers achieve new possibilities leveraging AWS. As an Amazon Web
Services (AWS) Principal Customer Solutions Manager you will work with the
largest and most complex enterprises in the world, and enable their multi-year
journey to the cloud. In this new, highly visible, role you will be ensuring
that all AWS teams are working together effectively and efficiently to deliver
outcomes for the customer.

Here at AWS, we embrace our differences. We are committed to furthering our
culture of inclusion. We have ten employee-led affinity groups, reaching 40,000
employees in over 190 chapters globally. We have innovative benefit offerings,
and we host annual and ongoing learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles,
which remind team members to seek diverse perspectives, learn and be curious,
and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance
between your personal and professional life is crucial to your happiness and
success here, which is why we aren’t focused on how many hours you spend at work
or online. Instead, we’re happy to offer a flexible schedule so you can have a
more productive and well-balanced life—both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and we’re building an environment that celebrates
knowledge sharing and mentorship. We care about your career growth and strive to
assign projects based on what will help each team member develop into a
better-rounded professional and enable them to take on more complex tasks in the
future.

You will be a trusted advisor to our customers. You will leverage your program
management, technical, organizational, and transformation expertise to
understand your customer's business and strategic goals, translate those goals
into an executable plan, and drive that plan to successful outcomes. You will
understand your customers' biggest IT challenges, and provide prescriptive
guidance, based on AWS best practices, navigating the customer through the
operational, educational, and governance aspects of a successful AWS cloud
journey.

You will take end-to-end ownership of a diverse range of projects and
initiatives, interfacing and influencing amongst the other core account groups
(Sales, Support, Solutions Architecture, and Professional Services),
product/engineering teams, and customer teams. You will evangelize AWS services
and influence customers to adopt the right solution at the right time. You
should be passionate about delivering a great customer experience by deploying
AWS solutions, driving innovation, and delivering successful migration programs.

You are encouraged to think big, invent and take ownership on customer
challenges. You will not only bring the best of AWS/Amazon to our customers, you
will proactively help solve the customer’s challenges through new ideas, tools
and mechanisms.

In addition to your customer facing responsibilities, you will help shape the
rapidly growing Customer Solutions Management function, where your passion to
define and implement standard processes, methodologies, and tools will be highly
valued.

Successful candidates will have a strong technical background, be aware of
details that matter, have excellent problem-solving abilities, and be exemplary
communicators both at the executive and project team level. You will be a peer
leader, have the ability to gain stakeholder buy-in, and negotiate and lead
virtual teams, regardless of geographical or organizational boundaries. Your
enterprise cloud experience and operational excellence will influence the team’s
decisions, provide insight, and help drive secure and robust solutions.

Requirements

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer-facing role
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)

Nice To Haves

• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of key technology and market trends
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services

Responsibilities

• You will be a trusted advisor to our customers.
• You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate those goals into an executable plan, and drive that plan to successful outcomes.
• You will understand your customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, navigating the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
• You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams.
• You will evangelize AWS services and influence customers to adopt the right solution at the right time.
• You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
• You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
• In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level