The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers learn, adopt, and succeed through digital-first and self-serve experiences. This role combines strategic program leadership, execution excellence, and thought leadership to transform vision into scalable, measurable customer programs. You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the Klaviyo Community as a customer success channel, or building programmatic customer education and feature-launch frameworks to increase adoption of self-service resources and ultimately drive adoption and retention. Working across Customer Success and Support, Customer Education, Product, Marketing, Engineering, etc., you'll design experience and programs that directly improve adoption, satisfaction, and efficiency for thousands of customers worldwide. Why This Role Matters Klaviyo's customers expect seamless, intuitive, and connected self-serve experiences. This role ensures we deliver on that promise - designing and executing customer programs that combine operational excellence with thought leadership.You'll help shape how Klaviyo empowers customers to succeed independently while the business scales intelligently through data and innovation.