Principal Customer Education Specialist

Boston Scientific • Georgetown, MA

13h

About The Position

Your responsibilities will include: Serves as a central connector across Medical Education, Medical/Scientific Affairs, Commercial, Marketing, Compliance, and external vendors, aligning stakeholders around shared objectives, timelines, and execution plans. Builds and maintains strong, credible relationships with physician customers, faculty, and field partners, enabling effective collaboration and high‑quality experiences. Communicates proactively and strategically with internal and external stakeholders to manage expectations, mitigate risk, and drive alignment throughout planning and execution. Manages vendor and adjunct event resources. Ensures all Medical Education activities are executed in full compliance with internal policies, industry regulations, and established guidelines, without compromising experience quality. Ensures appropriate tracking, and documentation of HCP contracts, payments, spend reporting, and vendor payments, serving as a reliable compliance partner to the business. Brings a strong understanding of event industry trends, emerging technologies, and best‑in-class practices, applying insights to elevate program design and execution. Leads process improvement efforts, introducing new tools, workflows, and operational models to increase efficiency, quality, and return on investment. Develops and maintains working knowledge of BSC interventional cardiology products, systems, and market dynamics to ensure relevance and credibility.

Requirements

• Bachelor's degree
• Minimum of 7 years of experience managing mid‑to‑large‑scale educational events, meetings, or training programs
• Demonstrated ability to lead complex programs across multiple stakeholders in regulated environments
• Strong program management, organizational, and prioritization skills
• Proven ability to work autonomously across multiple initiatives simultaneously
• Effective communicator with executive presence and strong collaboration skills
• Comfortable building and maintaining relationships with physician customers and field teams
• Experience leading process development and continuous improvement
• Technical aptitude with a strategic mindset and appetite for innovation
• Ability to travel up to 20%
• Experience with event and project management tools such as CVENT, Salesforce, Concur, Smartsheet or similar platforms
• Knowledge of interventional cardiology products or experience in medical device, life sciences, or other highly regulated industries

Responsibilities

• Serves as a central connector across Medical Education, Medical/Scientific Affairs, Commercial, Marketing, Compliance, and external vendors, aligning stakeholders around shared objectives, timelines, and execution plans.
• Builds and maintains strong, credible relationships with physician customers, faculty, and field partners, enabling effective collaboration and high‑quality experiences.
• Communicates proactively and strategically with internal and external stakeholders to manage expectations, mitigate risk, and drive alignment throughout planning and execution.
• Manages vendor and adjunct event resources.
• Ensures all Medical Education activities are executed in full compliance with internal policies, industry regulations, and established guidelines, without compromising experience quality.
• Ensures appropriate tracking, and documentation of HCP contracts, payments, spend reporting, and vendor payments, serving as a reliable compliance partner to the business.
• Brings a strong understanding of event industry trends, emerging technologies, and best‑in-class practices, applying insights to elevate program design and execution.
• Leads process improvement efforts, introducing new tools, workflows, and operational models to increase efficiency, quality, and return on investment.
• Develops and maintains working knowledge of BSC interventional cardiology products, systems, and market dynamics to ensure relevance and credibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal