Principal Customer Delivery Manager

CUJO AI

116d

About The Position

CUJO AI® is a leader in artificial intelligence solutions for network service providers. We use machine learning and real-world data to develop cybersecurity, device intelligence, and parental control solutions that make internet connections safer for millions of homes. We are looking for a Principal Customer Delivery Manager to join our team. As a Principal Customer Delivery Manager, you’ll be the strategic driver behind the success of our customer accounts. You’ll oversee the integration and delivery of CUJO AI’s cutting-edge products and services, ensuring seamless execution and high customer satisfaction. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about turning complex challenges into impactful solutions.

Requirements

• 7+ years of experience in Project or Program Management.
• 4+ years in customer-facing roles, including 2+ years in Customer Success.
• 3+ years in a Customer Delivery Manager role or equivalent.
• Strong understanding of firmware delivery and AWS fundamentals.
• Excellent communication skills and a proactive, solution-oriented mindset.
• Experience with incident and change management, backlog triage, and cross-functional coordination.

Responsibilities

• Own the end-to-end customer delivery lifecycle, ensuring timely and high-quality outcomes.
• Collaborate with Product, Engineering, QA, Security, and Sales teams to align on deliverables and priorities.
• Lead architecture reviews, change management processes, and incident resolution efforts.
• Manage customer billing, cost estimation, and growth projections.
• Facilitate firmware and cloud development testing, live sessions, and release communications.
• Maintain and audit system access, manage onboarding/offboarding, and support customer systems.
• Drive continuous improvement in delivery processes and customer engagement.

Benefits

• Flexible Work – Hybrid or fully remote options based on your location.
• Team Gatherings – Annual company events and team activities.
• Career Growth – Training bonuses for professional certifications and other learning opportunities.
• Performance Bonuses – Company-wide annual bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees