Principal Consultant

Elevation Health Partners

2h•Hybrid

About The Position

The Principal Consultant will report directly to the Chief Operating Officer, or Senior Principal of Elevation Health Partners and is responsible for designing and leading simultaneous small, medium, and large-scale practice transformation projects deploying evidence-based strategies such as the Center for Excellence in Primary Care’s Building Blocks of High Performing Primary Care, Patient-Centered Medical Home, the Institute for Improvement standards related to the Associates in Process Improvement, HEDIS, Model for Improvement and other documented strategies to improve patient care and achieve client and project objectives within scope, budget, and timelines. The role requires collaboration with a range of stakeholders, including executive management from community health centers, health plan representatives, providers, clinic staff, other consultants, government, and community collaborators. The Principal Consultant supervises staff and manages teams to meet performance and project goals. Additionally, the Principal Consultant plays a leadership role in company networking, business development, new-client sales, existing-client upselling, portfolio management, and strategic initiative leadership. This role is the entry level within the Principal track and serves as a development pathway toward Senior Principal Consultant. Elevation Health Partners is a team of passionate quality improvement, public health, and technical healthcare consultants dedicated to advancing meaningful, measurable improvements in the health care delivery system. They take a people-centric approach, delivering superior solutions in patient-centered healthcare and value-based reimbursement strategies, aiming to elevate health for all populations through tailored, forward-thinking solutions. The company is a woman-owned small business supporting safety net providers in California and Michigan.

Requirements

A candidate for this position must have an MPH, MPA, MHA or similar degree.
A minimum of 10 years of hands-on experience in clinical practice, practice transformation, quality improvement or similar experience to drive organizational or clinical practice performance improvement OR a minimum of 5 years of relevant professional experience, including at least 4 years of successful employment with Elevation Health Partners, with demonstrated progression in leadership, client delivery, and business contribution.
Knowledge of Value-based Care, CalAIM, ECM and Community Supports, Alternative Payment Methodologies, AHEAD, REACH, etc.
Knowledge of Quality and performance improvement methodologies, including PDSA, and the model for improvement.
Knowledge of Lean/process improvement and workflow analysis.
Knowledge of Change management and theory of change models.
Knowledge of Care management system and electronic medical records system best practices.
Knowledge of NCQA PCMH requirements, HEDIS measures, P4P programs, clinical coding.
Knowledge of Social linkages, SDOH.
Knowledge of Medi-Cal populations, FQHCs, community health centers, and primary care centers.
Knowledge of Standards of care in chronic disease and preventive services.
Knowledge of Empathy, humility, and emotional intelligence.
Knowledge of advanced, alternative or value-based payment models.
Knowledge of Executive networking and relationship-building best practices.
Knowledge of Consultative and account-based selling techniques.
Skill in Organization, program, and project management.
Skill in Analysis and data management, reporting and visualization.
Skill in Effective communication and public relations.
Skill in Computer programs: Excel, Word, PowerPoint, and electronic medical records.
Skill in Problem-solving.
Skill in Attention to detail.
Skill in Conflict resolution.
Skill in Service orientation.
Skill in Business development and sales.
Skill in Building and inspiring teams and teamwork.
Skill in Facilitation and influencing decisions.
Skill in Interacting effectively and appropriately with staff, clients, physicians, other providers of care, and care teams.
Skill in Making presentations, drafting policies and procedures.
Skill in Compliance with the Health Insurance Portability and Accountability Act (HIPAA) and confidentiality of company and client clinical, management, and other organizational data/information.
Skill in Research methodologies.
Ability to learn and lead efforts in compliance with an established best practice or framework that may be new to employee.
Ability to lead the work of others successfully including ability to coach and teach staff.
Ability to effectively read, write, and verbally communicate. This includes the ability to read and interpret documents such as safety rules, standards of medical care, professional journals, and technical procedures; ability to write and formulate reports/correspondence; PowerPoint presentations.
Ability to effectively design and lead webinars and speaking engagements.
Ability to think critically and creatively, take an innovative approach to problem solving.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to work independently with little or no supervision, and with a team.
Ability to prioritize, organize and coordinate work, handle multiple priorities simultaneously.
Ability to work effectively with many people at various levels of the organization.
Ability to self-motivate and motivate others in project engagement.
Ability to anticipate the needs of clients and clinical teams to achieve project work.
Ability to work collaboratively with clinical and administrative personnel.
Ability to work in a rapidly changing and fast-paced environment and with a sense of urgency.
Ability to work with models designed to improve care for patients with complex needs.
Commitment to the philosophy and mission of Elevation Health Partners.
Ability to quickly become a subject matter expert and thought leader in a domain that may be new to the Consultant.
Must be authorized to work for any US employer.
Must reside in the United States.
Required to obtain an annual flu shot and complete COVID-19 vaccination to support onsite work at client facilities.
Required to follow CDC guidelines for COVID-19 in work related activities, including mask wearing, social distancing, and quarantining recommendations.
Required to deliver high quality work under pressure and be adaptive to changing business, client and conditions.

Responsibilities

Independently lead the design, implementation, and team member oversight of small, medium, and large-scale practice transformation projects by managing progress to milestones, timelines and budgets and achievement of project metrics, including performance thresholds in clinical quality measures.
Responsible for creating high-quality client deliverables such as tools, templates, and aides including but not limited to client and clinic assessment tools, surveys, project trackers, policies, procedures, workflow diagrams, and other templates to facilitate project goal achievement, monitoring, and reporting objectives.
Present and report on works in progress and finished work by developing infographics, PowerPoint presentations, reports, and playbooks.
Increase Elevation Health Partners’ visibility and reputation within the industry through networking, sharing content, and business development.
Meets established annual new goals in securing new business.
Identify new potential client prospects and work with internal executives to prioritize and pursue strategically aligned business development opportunities.
Focus specifically on networking and business development of the company key markets of focus.
Submit project work to various speaking engagements (CPCA, CCALAC, IHA, NACHC, NQCA).
Serves as supervisor to Senior Consultants and other staff as may be required, leads and manages a team of employees.
Develop and deliver trainings.
Research standards of care and best practice to assist clients in bringing the latest science into clinical practice and replicate model elements as needed in the practices measures and develop tools to gauge a practice’s ability to carry out quality improvement processes, such as disease management process flow charts and protocols for case management and care coordination.
Gather appropriate data from quality improvement reports, audits, and/or outside sources and share with physicians and their practice staff.
Improve performance on HEDIS measures and P4P programs.
Develop care coordination protocols, including social linkages.
Work directly with physician, providers, and care teams.
Maintain oversight of assigned project portfolio financial performance, typically ranging from $500,000 to $1,000,000, depending on tenure and role maturity.
Contribute to pipeline growth by sourcing, expanding, or supporting opportunities, with annual expectations scaled by role stage.
Co-lead internal strategic initiatives that improve operations, delivery excellence, workforce capability, or growth readiness.
Contribute to the development or enhancement of service line offerings, tools, methodologies, or go-to-market materials.
Identify upsell opportunities within current client engagements and coordinate with leadership on pursuit strategy.
Provide actionable market insight by identifying client trends, policy shifts, funding opportunities, delivery risks, or emerging service needs.
Support resource and capacity planning by forecasting staffing needs, utilization trends, and project demand in coordination with the COO and leadership team.
Responsible for the direct supervision of staff.
Recruit staff and play a strong role in hiring efforts, recommends hiring, training, plans, assigns, and directs work; evaluates performance, rewards, disciplines, and terminates staff in consultation with the Chief Operating Officer.