Principal Cloud Managed Services Engineer

NTT DATA

18d•Remote

About The Position

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. Grow Your Career with NTT DATA The Principal Cloud Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the Cloud-based Infrastructure of managed service to clients. This role is a key technical leader responsible for designing, implementing and managing highly complex cloud-based solutions for clients. As a subject matter expert with extensive expertise in cloud technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client. The Principal Cloud Managed Services Engineer guides other engineers within the team and collaborate with cross-functional teams and serve as a subject matter expert in cloud solutions and may also contribute to / support on project work as and when required.

Requirements

Excellent problem-solving skills with ability to identify complex cloud issues, brainstorm potential solutions and choose the best way to resolve an issue.
In-depth knowledge of cloud technologies.
Excellent understanding of managed services concepts.
Excellent knowledge of cloud monitoring and management tools for performance optimization and troubleshooting.
Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
Project management skills and the ability to handle multiple tasks and priorities effectively
Excellent scripting/programming skills.
Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.
Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
Extended Managed Services experience.
Extended knowledge and experience in ticketing tools, preferably Service Now.
Extended experience working in multiple large Global Enterprise client outsourcing projects.
Extended vendor management experience.
Extended in-depth experience and understanding of the IT industry and standards for IT service management.
Extended experience in more than one area of expertise
Extended experience across Emerging technology and trends impacting IT operations
Extended experience in designing, implementing, and managing complex enterprise cloud solutions

Nice To Haves

Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Relevant certifications such as (but not limited to) -
VMware certified Professional: Data Centre Virtualization.
VMware Certified Specialist – Cloud Provider.
VMware Site Recovery Manager: Install, Configure, Manage.
Microsoft Certified: Azure Architect Expert.
AWS Certified: Solutions Architect Associate.
Veeam Certified Engineer (VMCE).
Rubrik Certified Systems Administrator.
Zerto, pure, vxrail.
Google Cloud Platform (gcp).
Oracle Cloud Infrastructure (oci).

Responsibilities

Creates and maintains the Cloud-based Infrastructure of managed service to clients.
Provides highly technical or sophisticated in nature support across Cloud technologies/Cloud solutions.
Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
Acts as emergency support contact as needed, for critical client and business-impacting issues.
Communicates with other teams and clients for extending support.
Leads the design and architecture of managed cloud solutions for clients, considering their unique requirements and business objectives.
Oversees the implementation of cloud solutions, including cloud design, configuration, and deployment and ensures adherence to best practices and industry standards.
Monitors and optimises the performance of clients' cloud-based infrastructures, identifying and resolving issues proactively.
Implements and maintains cloud security measures, ensuring compliance with relevant industry regulations and data protection standards.
Leads the troubleshooting and resolution of highly complex cloud-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
Continuously identifies opportunities to improve cloud performance, security, and service delivery, driving process enhancements and technological advancements.
Creates and maintains comprehensive technical documentation, including technical diagrams, configurations, and operational procedures.
Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
Plays a pivotal role in deploying and managing cloud solutions, integrating automation tools, and driving innovation to meet the evolving needs of client.
May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.