Principal Clinical Systems Analyst - Radiation Oncology

Stanford Health Care-posted 3 months ago

$70 - $93/Yr

Full-time

Stanford, CA

5,001-10,000 employees

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The Clinical Principal Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have in-depth understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of high complexity with no direct supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
Lead complex software upgrade initiatives
Lead complex new software installations and enhancement requests
Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
Continually identify areas of opportunity for automation and lead internal initiatives to implement them
Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups
Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments are in sync with each other
Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements
Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them
Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions
Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members
Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
Review system configuration and design options in order to make appropriate recommendations for system maintenance requests
Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients
Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues
Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software

Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university
Ten (10) to twelve (12) years of progressively responsible and directly related work experience
Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals
Knowledge of SDLC, Agile and other software development methodologies
Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude
Ability to analyze highly complex systems and workflows
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department
Ability to engage actively in complex discussions, often on challenging and/or controversial subjects
Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
Knowledge of current issues and trends in health care and clinical operations in a health care system
Ability to diagnose and resolve routine technology problems
Ability and desire to learn to resolve specialized and advanced technology problems
Ability to establish a set of tasks and activities associated with an intended outcome and timeline
Ability to take action consistent with available facts, constraints, and anticipated consequences
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
Ability to develop new skills and teach others
Ability to collaborate and build consensus with stakeholders
Ability to understand and adhere to operational standards, policies, and procedures
Ability to identify risks and issues
Ability to develop solutions for new and unfamiliar challenges

Master's Degree

Base Pay Scale: Generally starting at $70.52 - $93.43 per hour

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