Principal Business & System Process Analyst

Fidelity Investments • Durham, NC

2d • Hybrid

About The Position

The Principal Business & System Process Analyst will lead the design, optimization, and automation of Fidelity’s business processes. You will partner with business, architecture, and delivery teams to assess current processes and supporting systems, identify inefficiencies and technical constraints, analyze system interactions and data flows, and design future-state workflows and system behaviors that leverage enterprise automation

Requirements

• Business & System Process Analysis & Modeling (BPMN preferred)
• Workflow Redesign & Optimization
• Business Requirements Elicitation & Documentation
• End-to-End Journey Mapping & Service Blueprinting
• Data-Driven Process Insight & Performance Measurement
• Systems Analysis & Technical Requirements Evaluation
• Ability to understand system integrations, data flows, and dependencies
• Experience translating complex needs into actionable, technology-aligned designs

Nice To Haves

• Bachelor’s degree in Business, Information Systems, Engineering, or related discipline
• 3+ years of experience in business analysis, process design, continuous improvement, or product strategy/consulting.
• Demonstrated success leading cross-functional process transformation initiatives.
• Experience designing or delivering automation using RPA, BPM, low-code/no-code, or workflow orchestration technologies a strong plus.

Responsibilities

• Lead enterprise and domain-level business process assessments to identify opportunities for modernization, simplification, and automation.
• Conduct structured requirements elicitation and develop detailed artifacts including business requirements, user stories, acceptance criteria, and process maps.
• Analyze current-state workflows, identify bottlenecks and failure modes, and design future-state processes leveraging enterprise technologies (RPA, BPM/workflow engines, case management platforms, API-driven architectures, etc.).
• Collaborate with engineering and operations teams to build business and technical sequence flows and end-to-end journey maps that reflect both user and system interactions.
• Develop business cases, benefit analyses, KPIs, and measurement frameworks to quantify value and track operational outcomes.
• Support delivery through UAT planning, scenario design, validation of implemented workflows, and continuous feedback loops with product and engineering teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees