Principal Business Intelligence Analyst

24 Hour Home Care - Corporate Division • El Segundo, CA

4h • Hybrid

About The Position

WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Engagement Advisor is responsible for the first point of contact with prospective clients and families, engaging leads via phone and digital channels to understand needs, educate on services, and assess eligibility. This role builds trust quickly, gathers accurate information, and guides individuals through the early intake and qualification process while coordinating closely with Sales, Operations, and external partners. The Engagement Advisor plays a critical role in expanding access to non-medical caregiving services for underserved populations while representing the organization’s values and mission.

Requirements

• 1–2 years of experience in sales, intake, customer service, or client-facing support roles
• Experience engaging clients or customers by phone in a fast-paced environment
• Ability to manage multiple conversations, priorities, and follow-ups simultaneously
• Comfort working within performance metrics and accountability standards
• Familiarity with regulated environments such as healthcare, social services, or insurance preferred
• Strong phone presence with excellent verbal and written communication
• Relationship-building and trust-establishment skills
• Objection handling and consultative sales mindset
• Organization, attention to detail, and disciplined follow-through
• Coachable, adaptable, and open to continuous feedback
• Proactive, solutions-oriented approach to problem solving
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office

Responsibilities

• Initiate and manage outreach to leads and referrals via phone, email, and messaging platforms to assess needs and drive engagement
• Conduct structured intake conversations and care assessments to gather complete, accurate client and caregiver information
• Submit eligibility information to health plans and coordinate communication between clients, plans, and internal teams
• Educate prospective clients and families on services, value proposition, and next steps in the intake process
• Address objections and concerns using consultative sales techniques to progress clients through the engagement cycle
• Maintain timely, accurate documentation of all activity, notes, and outcomes in Salesforce
• Collaborate with territory sales representatives and internal stakeholders to ensure aligned handoffs and client experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed