Principal Business Insights Analyst

Citizens Financial Group, Inc.•Westwood, MA

70d•$140,000 - $170,000•Hybrid

About The Position

Principal Business Insights Analyst - Consumer Banking Description: The Consumer Lending Strategy & Business Analytics team at Citizens advises senior leadership with actionable insights that shape day-to-day execution and long-term strategy. As a Principal Business Insights Analyst, you will act as a strategic partner to leadership-setting analytic standards, architecting scalable data solutions, and delivering executive-ready insights. You will lead cross-functional initiatives, mentor analysts, and ensure rigor, governance, and adoption. Locations & Work Arrangement: Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week with flexibility: Columbus, OH Johnston, RI - One Citizens Bank Way Westwood, MA - 200 Station Drive

Requirements

SQL (Expert): window functions, performance tuning, query plan optimization, star/snowflake design, semantic layers.
Python (Advanced): pandas/PySpark, statsmodels/scikit-learn, hypothesis testing, time series, feature engineering, pytest.
Spark/Databricks: distributed processing, Delta Lake, orchestration, cost/performance tuning.
BI & Data Modeling: Power BI (DAX, tabular, RLS) and Tableau (LOD, server governance), metric standardization.
Cloud & Data Platform (Azure preferred): ADLS, Synapse/Fabric, Purview, Git, CI/CD (Azure DevOps), secrets management.
Data Quality & Controls: validation frameworks (e.g., Great Expectations), reproducibility, documentation aligned to OCC/CFPB/FDIC.
Experimentation & Causal Inference: test design, bias control, uplift modeling, practical causal methods.
10+ years in risk, compliance, lending, or analytics (banking preferred); influence at VP+/C-suite level.
Strong knowledge of OCC, CFPB, and FDIC expectations.
Excellent communication and storytelling; ability to drive action with data.
Strong program/project leadership in ambiguous, dynamic environments.
Bachelor's required

Nice To Haves

Master's preferred.

Responsibilities

Lead testing and insights across Retail, Private Client, Private Bank, and C2C; set methodology and standards.
Design statistically defensible sampling and test frameworks (power analysis, stratified sampling, A/B and quasi-experiments).
Build governed analytics assets (semantic models, curated tables, reusable Python/SQL libraries) for auditable results.
Analyze large datasets to identify risk patterns, root causes, and opportunities; convert findings into recommendations.
Deliver executive-ready narratives and dashboards; standardize business metrics and drive adoption.
Partner with Compliance, Audit, Model Risk, and examiners to ensure work is audit-ready and reproducible.
Mentor analysts and lead cross-functional projects to expand analytics capabilities.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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