Principal Business Information Security & Solutions Architect (BISSA)

ServiceNow-posted 3 months ago

Full-time • Senior

Hybrid • Atlanta, GA

5,001-10,000 employees

Professional, Scientific, and Technical Services

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The Principal Business Information Security & Solutions Architect is a customer-facing, senior-level role that blends the strategic expertise of a Chief Information Security Officer (CISO) with the technical proficiency of a Solution Consultant. This hybrid position, akin to a Business Information Security Officer (BISO), focuses on architecting secure, scalable customer workflow solutions on the ServiceNow NOW Platform for financial services clients. The role requires deep knowledge of regulatory and audit matters (e.g., GDPR, PCI-DSS, SOX, and FINRA), hands-on experience with platform architecture, and the ability to engage C-level executives to align technical solutions with business objectives. As a trusted advisor, you will lead complex pre-sales engagements, design innovative solutions, and ensure compliance with industry standards, driving confidence in our platform's ability to deliver value.

Design and architect secure, scalable customer workflow solutions on the ServiceNow Now Platform, tailored to the unique needs of financial services clients.
Develop technical roadmaps that align with clients' business strategies, ensuring seamless integration with existing and future technology landscapes.
Define data architecture frameworks, including metadata, integration, and security models, to support real-time insights and regulatory compliance.
Leverage cloud-based data solutions (e.g., Snowflake, Azure, AWS) to enhance workflow performance and scalability.
Act as a subject matter expert on financial services regulations (e.g., GDPR, PCI-DSS, SOX, FINRA), advising clients on compliance strategies and audit readiness.
Implement data governance frameworks, encryption, masking, and auditing techniques to ensure data security, privacy, and regulatory adherence.
Conduct data quality audits and develop remediation plans to mitigate risks and ensure compliance with industry standards.
Build and maintain senior executive relationships (e.g., CIOs, CISOs, CFOs, BISOs), articulating the business value of ServiceNow solutions and their impact on top-line revenue.
Present strategic and technical content at the CXO level, translating complex technical concepts into business outcomes.
Provide thought leadership by challenging clients to rethink workflows, security, and digital transformation strategies, drawing on industry best practices.
Lead complex pre-sales engagements, collaborating with Solution Specialists and cross-functional teams to deliver proofs of concept (POCs), demos, and RFI/RFP responses.
Partner with customer architects and technical leads to design solutions that integrate ServiceNow with enterprise systems (e.g., CRM, ERP, data lakes).
Support the broader pre-sales team by sharing insights on ServiceNow best practices and industry-standard approaches to workflow and security challenges.
Advise on the design and architecture workflows using ServiceNow's AI-powered tools, reusable components, and configurable playbooks to automate processes and enhance productivity.
Design and implement ETL/ELT processes to integrate data from diverse sources (e.g., NetSuite, Salesforce, Snowflake) into unified workflows.
Optimize platform performance using cloud-native technologies (e.g., Snowflake, Azure Data Factory, Databricks) and big data tools (e.g., Spark, Hadoop).
Collaborate with data engineers, architects, and business analysts to deliver end-to-end solutions in an Agile environment.
Mentor junior team members, leading technical training sessions to foster skill development and ensure adherence to architectural standards.
Contribute to the development of ServiceNow's global business services by sharing insights and influencing platform strategy.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
15+ years of experience in enterprise architecture, solution consulting, or information security, with at least 5 years in the financial services sector.
Proven track record in pre-sales, customer-facing roles, delivering complex solutions to C-level stakeholders.
Hands-on experience with the ServiceNow Now Platform, including ITSM, Service Portal, and integration development.
Expertise in cloud platforms (e.g., AWS, Azure, Snowflake) and data technologies (e.g., Databricks, Spark, Snowflake schemas).
Deep understanding of regulatory and audit requirements in financial services (e.g., GDPR, PCI-DSS, SOX, FINRA, SEC Rule 17a-4, CDMC).

Relevant certifications (e.g., ServiceNow CSA, CISSP, CISM, AWS Certified Solutions Architect, Google Certified Professional Data Engineer) are highly desirable.

Flexible work personas (flexible, remote, or required in office).
Equal opportunity employer.
Accommodations for candidates requiring assistance in the application process.

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