Principal Associate, Project Management - Decisioning (Hybrid)

Capital One • Chicago, IL

228d • $106,700 - $133,900

About The Position

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work. Specifically, the world of US Card Acquisitions is undergoing a major modernization effort, one that will dramatically change how our systems operate. This inevitably changes how we meet, maintain, and monitor compliance to internal and external requirements. US Card Acquisitions is the cornerstone for how customers apply for and inevitably get a decision for a new line of credit. The team has oversight for everything from the frontend UI to validating booking across downstream systems. In this position, you will contribute immediately to the team's strategic roadmap while strengthening your well managed best practices through implementing modernization efforts. This is a unique opportunity to have an incredible impact on and exposure across one of US Card's highest ranked critical business processes. As a Principle Associate of Project Management, you will play a key role in delivering well managed programs and processes that impact Capital One's strategy, compliance, operational, and reputational risk. Daily, you will intersect with stakeholders and customers across varying job families including Product, Technology, Legal, and Business partners. As a SME, you will leverage your expertise to influence and drive results across your scope. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

Requirements

• Bachelor's Degree or equivalent Military experience.
• At least 2 years of project management experience.
• At least 2 years of process management experience.

Nice To Haves

• Master's Degree or equivalent Military experience.
• 3+ years of experience in Process and Project Management.
• 1+ years of experience with Credit Card lending, Small Business and Commercial lines of business or Retail Partnerships.
• 1+ years of experience with automation tools and techniques.
• 1+ years of experience coding in Python, R, Spark, or SQL.
• 1+ years of experience with FrontEnd UI technologies (i.e. Figma).
• Six Sigma certification, BPM certified, or relevant experience.
• Relevant experience with either AWS services, Splunk, and/or Github.

Responsibilities

• Consultation and representation of well managed processes, customer experience, and risk management for new Intent.
• Support moderate to large complex projects and programs by providing contextual direction as the domain subject matter expert (SME) for operations to effectively partner with Product, Technology, Legal/Compliance, and Segments teams.
• Support the design, development, and management of project plans in a complex dynamic environment, revising needs to meet changing requirements.
• Support all aspects, operational and technical, of a domain; ensuring thorough documentation to mitigate future risk and meet regulatory requirements.
• Leverage problem solving and judgment skills to ensure project plans deliver on intent and in a timely manner.
• Exhibit outstanding relationship building and influencing skills to collaborate and effectively drive project / program efforts.
• Demonstrate excellent communication skills which are essential for interacting with key stakeholders at all levels and job families across the company to manage, inform, and influence outcomes.
• Champion new delivery models including engaging Product and Tech teams in the creation and delivery of new intent.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentives.
• Inclusive set of benefits that support total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree