Principal Associate, Process Manager - Small Business Fraud Strategy

Capital One • McLean, VA

9d • Hybrid

About The Position

Small Business (SBB) Fraud is looking for a motivated process oriented person to join our team. This fast paced environment includes opportunities for cross functional collaboration with partners across the Retail Bank. Our small and evolving SBB Fraud Team offers the opportunity to join in developing best practices and exposure to a number of aspects of process management. As a Principal Process Manager you will help refine intent from our Small Business Fraud Strategy Analysts, Product Partners, Risk Partners, and others to develop or update processes for our Operations Partners. You may provide process based insights and feedback to our Intent Partners as well as help shape the future of Fraud Policy and Customer functionality. Additionally you may provide process based root cause analysis and recommendations for changes to processes or policy.

Requirements

• At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• At least 3 years of experience with Microsoft Office or G Suite

Nice To Haves

• Lean or Six Sigma certification
• Business Process Management (BPM) certification
• At least 1 year of experience with Jira and Agile principles
• At least 1 year of experience with Lucid or Visio process mapping systems
• At least 1 year of experience in project management
• At least 1 year of experience in Bank Fraud

Responsibilities

• Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well managed monitoring and controls are in place
• Execute process based root cause analysis of issues in order to define options and recommend solutions
• Assess processes for opportunities to improve speed and reduce risks and waste
• Assess impact of proposed changes to specific processes
• Create and maintain process artifacts including process maps, FMEA's, and controls plans
• Lead or participate in planning, scoping, executing cross functional work that includes Operations, Analysts, Product, Risk, and other partner groups
• Communicate with all levels of the organization verbally, through email, and with live presentation or email delivery of Google Slides
• Support Business Analysts or junior members of the team with defining, coordinating, or executing routine well managed tasks as needed
• Develop and maintain project plans and status updates

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees