Principal Associate, Assessment & Team Effectiveness Program Manager

Capital One • McLean, VA

21h

About The Position

Principal Associate, Assessment & Team Effectiveness Program Manager Capital One’s Enterprise Learning & Development (L&D) team is seeking a Principal Associate, Assessment & Team Effectiveness Program Manager to partner with learning consultants to analyze, identify and recommend learning experiences for people leaders and teams across Capital One. As a member of Learning Horizontal Operations, you will orchestrate strategic and tactical delivery of our Assessment and Team Effectiveness Portfolio, managing day to day operations, partnering with 3rd Party Suppliers, and working across the organization to deliver learning solutions that meet business imperatives. We seek a dedicated and disciplined learning professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ideal candidate is strong at influencing others, including organizational leaders and strategic partners. In this position, you will contribute immediately through analyzing our current assessment portfolio to decision on our go-forward suite of offerings while managing current offerings and experiences. The Ideal Candidate is: A strategic learning partner that stays current with emerging trends in both talent development and technology spaces; and can balance long-term learning vision with operational excellence and delivery rigor. An exceptional program manager with experience implementing and maintaining learning portfolios that support the development and engagement of effective teams An effective communicator, showcasing strong written and verbal communication and an ability to influence partners and leadership A solutions-oriented problem solver, who anticipates emerging needs and operational roadblocks, raising issues and proposing solutions proactively, and a proven ability to bring structure to ambiguity, managing multiple priorities effectively. A proactive team player who actively shares best practices, identifies efficiencies, and fully participates in team ceremonies.

Requirements

• Proven ability to navigate across a large organization to drive change and influence on-time deliverables across multiple job families (ie. Learning Consultants, Program Managers, Data Analysts, and Learning Leaders)
• An understanding of how a large-scale L&D organization functions from client intake to end learning solution (internally built or external vendor) to expedite the delivery of world-class learning solutions while remaining fiscally and resourcefully responsible
• Showcase an openness to diverse viewpoints and perspectives to drive consensus on solutions that align with the organization’s standardization efforts
• Ability to work with minimal oversight, delivering high-quality results on-time
• High School Diploma, GED or equivalent certification
• At least 2 years of experience in program management or learning delivery
• At least 2 years of experience using or managing team effectiveness models and tools such as the Tuckman model, the Lencioni model, CliftonStrengths, SDI (Core Strengths), MBTI, DiSC, or other team or personality assessments
• At least 1 year of experience delivering assessment debriefs or workshops

Nice To Haves

• Bachelor’s Degree or military experience
• 3+ years of experience in Learning & Development or Educational Consulting
• 3+ years of experience in Business Process Management or Project Management
• Certification in CliftonStrengths, SDI (Core Strengths), MBTI, DiSC, or other team or personality assessments

Responsibilities

• Recommend, implement, and maintain team effectiveness offerings to support teams with collaboration, norming, planning, and team building
• Contribute to creating a strategy and utilization needs for external team effectiveness vendors, with clear recommendations for measuring results and return on investment
• Consult and collaborate with stakeholders to identify gaps and emerging needs grounded in data insights
• Build and manage the team effectiveness portfolio and suite of offerings, managing vendor relationships, and updating the content as needed
• Analyzing data participation trends and feedback input to provide recommendations and insights to support strategy development and offerings
• Partner with identified stakeholders to align learning efforts to various organizational/business imperatives

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED