Principal Architect, Infrastructure

Holland America Group•Miami, FL

1h•Hybrid

About The Position

The Principal Architect, Infrastructure leads the design of infrastructure solutions to support the strategic objectives of Carnival Cruise Line. This role involves leading and creating detailed designs and documentation to support the development, implementation, and operations of enterprise-class systems used globally across ship and shore locations. The Principal Architect role serves both as the architecture lead and mentor to other architects and engineers. Essential Functions: Design: Lead collaboration with key stakeholders to design and implement secure, robust, and scalable infrastructure solutions aligned with business objectives. Perform engineering function on projects as required. Collaborate with various teams, including networking, facility, and applications, to ensure solutions meet requirements and comply with Carnival Corporation policies and processes. Lead the design, plan, document, and support the configuration of logical and physical system layouts with a focus on reducing operating costs or increasing guest and crew experience. Provide cost estimates (i.e. labor, hardware, software, etc.) for capital and project planning. Lead collaboration with the engineering teams to adjust designs, intake as-built documents, and make appropriate adjustments to documentation and designs. Educate team members on Carnival’s infrastructure strategies, tools, and frameworks. Compliance and Security: Ensure that infrastructure solutions adhere to security policies, and compliance requirements. Lead the definition of best practices and ensure they are documented and implemented. Lead Disaster Recovery and Business continuity planning, testing, and execution. Operations: Ensure consistent and reliable operations across infrastructure platforms through oversight of managed service providers, contractors, and other stakeholders. Ensure the optimization of the enterprise infrastructure architecture to achieve high availability and performance for various business applications. Collaborate with vendors for implementation and remediation efforts. Ensure automation and monitoring. Recommend and implement solutions to ensure operational efficiency and system reliability. Lead independent platform assessments and develop procedures to confirm or establish that standards are implemented correctly and are effective. Review postmortem document and make changes to architecture and planning for the solution. Lead the resolution of challenging problems on availability, scalability, and performance to prevent critical applications outages. Support: Collaborate with CCL Service Delivery Managers on production issues. Act as level 4 escalation for managed service provider, diagnose and resolve production issues as required. Ensure that changes made to production are reflected design documentation. Mentor and lead technical and tactical teams when necessary. Governance: Develop, document, and maintain architectural standards and policies that improve the resilience and performance of the company’s IT infrastructure. Ensure internal processes are followed (i.e. CAB, PRRB, ATR). Design and implement security and disaster recovery strategies. Provide project guidance and direction to project teams, ensuring proper practices are followed and risks are mitigated. Research and Innovation: Function as a SME for Infrastructure design. Stay abreast of emerging technologies, industry trends, and best practices. Research new tools, frameworks, and methodologies that can enhance solution designs and delivery. Evaluate and recommend solutions. Develop and communicate technology roadmaps. Review and improve tools, methods, processes, and procedures. Collaborate to develop and document next generation systems. Lead the development of system solution standards. Leadership: Coach, review, and delegate work to less experienced staff. Sought out by other technicians and leaders for expertise. Collaborates directly with business leaders.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field or equivalent work experience
Advanced understanding of Redhat Linux 6,7,8; Cloud AWS/Azure; Virtualization technologies (VmWare); Dell Servers; Dell/EMC Storage; Hyperconverged Infrastructure; Understand of networking concepts as they relate to infrastructure; Vulnerability tools such as Qualys, Teneble; Containerization technologies (Docker, Openshift etc); Server build automation (Ansible, Powershell etc).
Excellent knowledge of network hardware, protocols, and standards.
Excellent understanding of infrastructure security and scalability.
Excellent understanding of disaster recovery solutions and execution strategies.
Advanced skills in critical thinking, creative problem solving, and root cause analysis with the ability to lead teams through this process.
Ability to quickly pivot to changing priorities while managing multiple deadlines.
Outstanding analytical skills and attention to detail with exceptional business acumen.
Ability to manage (both for self and others) multiple tight deadlines, prioritize workload and achieve exceptional results.
Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals including executive management.
Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including executive management. Comfortable presenting to senior executives.
Exceptional communication, team building, conflict management, and organizational skills.
Excellent track record of working collaboratively and leading cross-functional teams to achieve common goals and drive exceptional results.
Proficiency in MS Office.
Proven ability to quickly learn and teach new technologies and concepts.
Ability to successfully navigate team dynamics.
10+ years Experience as an Infrastructure Architect, designing and implementing complex infrastructure solutions in a sophisticated environment.
10+ years Experience providing infrastructure support for complex operational and design issues.
10+ years Experience in Linux architecture, administration, and support.
10+ years Experience designing SAN and NAS Storage solutions.
10+ years Experience implementing and supporting Backup solutions.
10+ years Experience with physical infrastructure Dell, HPE, EMC, Veritas, etc.
5+ years Experience with hyper-converged infrastructure design and implementation.
5+ years Experience collaborating with a vendor to create a SOW and managing their scope, delivery, and budget.
5+ years Experience planning and leading large projects.
10+ years Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.)
5+ years Experience informally leading cross-functional technology teams.
1+ years In the cruise and/or travel industry.

Nice To Haves

Master’s Degree, preferred
VMWare, preferred
MCP, preferred
Cisco Certified Network Administrator (CCNA), preferred
Microsoft Certified Solutions Associate (MSCA), preferred
Enterprise Hypervisor, preferred
Microsoft Certified: Azure Solutions Architect Expert, preferred
Certified Information Systems Security Professional (CISSP), preferred
AWS Certified Solutions Architect, preferred
Microsoft Certified: Azure Solutions Architect Expert, preferred
Google Professional Cloud Architect, preferred
Microsoft Certified System Engineer (MCSE) , preferred
Project Management Professional (PMP)-PMI, preferred
Information Technology Infrastructure Library (ITIL), preferred

Responsibilities

Lead collaboration with key stakeholders to design and implement secure, robust, and scalable infrastructure solutions aligned with business objectives.
Perform engineering function on projects as required.
Collaborate with various teams, including networking, facility, and applications, to ensure solutions meet requirements and comply with Carnival Corporation policies and processes.
Lead the design, plan, document, and support the configuration of logical and physical system layouts with a focus on reducing operating costs or increasing guest and crew experience.
Provide cost estimates (i.e. labor, hardware, software, etc.) for capital and project planning.
Lead collaboration with the engineering teams to adjust designs, intake as-built documents, and make appropriate adjustments to documentation and designs.
Educate team members on Carnival’s infrastructure strategies, tools, and frameworks.
Ensure that infrastructure solutions adhere to security policies, and compliance requirements.
Lead the definition of best practices and ensure they are documented and implemented.
Lead Disaster Recovery and Business continuity planning, testing, and execution.
Ensure consistent and reliable operations across infrastructure platforms through oversight of managed service providers, contractors, and other stakeholders.
Ensure the optimization of the enterprise infrastructure architecture to achieve high availability and performance for various business applications.
Collaborate with vendors for implementation and remediation efforts.
Ensure automation and monitoring.
Recommend and implement solutions to ensure operational efficiency and system reliability.
Lead independent platform assessments and develop procedures to confirm or establish that standards are implemented correctly and are effective.
Review postmortem document and make changes to architecture and planning for the solution.
Lead the resolution of challenging problems on availability, scalability, and performance to prevent critical applications outages.
Collaborate with CCL Service Delivery Managers on production issues.
Act as level 4 escalation for managed service provider, diagnose and resolve production issues as required.
Ensure that changes made to production are reflected design documentation.
Mentor and lead technical and tactical teams when necessary.
Develop, document, and maintain architectural standards and policies that improve the resilience and performance of the company’s IT infrastructure.
Ensure internal processes are followed (i.e. CAB, PRRB, ATR).
Design and implement security and disaster recovery strategies.
Provide project guidance and direction to project teams, ensuring proper practices are followed and risks are mitigated.
Function as a SME for Infrastructure design.
Stay abreast of emerging technologies, industry trends, and best practices.
Research new tools, frameworks, and methodologies that can enhance solution designs and delivery.
Evaluate and recommend solutions.
Develop and communicate technology roadmaps.
Review and improve tools, methods, processes, and procedures.
Collaborate to develop and document next generation systems.
Lead the development of system solution standards.
Coach, review, and delegate work to less experienced staff.
Sought out by other technicians and leaders for expertise.
Collaborates directly with business leaders.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus