About the position
The Virtualized Engineering and Network Management Group in the Global Network & Technology organization at Verizon is looking for a highly experienced, self-motivated, curious, and technically adept principal engineer to join the growing and fast-paced operations team responsible for building, operating, and improving mission critical 5G / 4G Core systems serving roughly 150M wireless customers nationwide. As a lead engineer of this highly visible, dedicated, and skilled operations team, you will provide technical expertise, oversight, and leadership to create / execute on effective and precise strategies for the seamless and successful operational maintenance of existing virtualized and non-virtualized systems and their associated interactions within the Verizon ecosystem. In addition, you will drive the deployment of new distributed application infrastructure to augment capacity and resiliency in a manner that avoids outages which negatively impact the customer experience. Also, this role will require you to identify and drive improvements to existing distributed application infrastructure and operational practices with various internal groups and vendor partners across the Verizon ecosystem to ensure operational success and optimize efficiencies. This includes giving direction for MOP (Method of Procedure) improvements, detailed design optimizations, capacity/demand analysis, timing of required growth projects, and development of requirements for the successful deployment and integration of new systems. You will be expected to work independently with minimal supervision, while keeping management and project teams fully aware of implementation schedule progress in a timely manner.
Responsibilities
- Leading the day-to-day operational management of production systems which control access, policy, mobility, signaling, routing, and discovery functions within the 5G and 4G ecosystem.
- Following established policies and procedures for hands-on operational maintenance activities such as software updates, patching, deployment efforts in order to maintain and enhance these critical systems.
- Monitoring these mission-critical systems and respond to issues with a sense of urgency to quickly diagnose and resolve problems.
- Leading engagement with vendors, and owners of various internal and external support teams to quickly resolve new and ongoing issues.
- Leading development of new procedures as needed and explore process improvements.
- Working efficiently and effectively, both as an individual and as a team member.
- Quickly learn new technical skills as needed in order to successfully complete hands-on and theoretical operational and performance objectives.
- Supporting a flexible work schedule, including frequent overnight maintenance and weekend work as business needs dictate.
- Participating in on-call rotation that provides 24x7 critical support for applications within the team's scope.
Requirements
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience track record of leading diverse teams in designing, refining, and formulating strategies for development, implementation, and continued production support of enterprise solutions.
- Hands-on experience deploying, configuring, and supporting highly available applications within a distributed Kubernetes cloud environment.
- Linux System Administration skills.
- Proficient knowledge and hands-on experience developing scripts using Python, Ansible, Perl, Shell, or similar programming languages to increase efficiency, quality, and productivity.
- Proficient knowledge of TCP/IP Networking fundamentals and associated troubleshooting capabilities.
- Proficient in collecting and analyzing packet captures.
- Leadership experience as a subject matter expert.
Nice-to-haves
- Degree in Engineering, Telecommunications, or Technology related field.
- Ability to lead and drive projects to completion and balance multiple work assignments simultaneously.
- Critical thinking, problem solving abilities, and decision-making skills.
- Advanced hands-on experience deploying, configuring, and supporting highly available applications within a distributed Kubernetes cloud environment.
- Advanced Linux System Administration skills.
- Ability to lead technical discussions with a group of individuals in the industry with varying technical positions.
- Ability to work well both independently and in diverse teams.
Benefits
- Health and wellness benefits
- Short term incentives
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Parental leave
- Adoption assistance
- Tuition assistance
