Principal Analytics Lead – Product Operations & AI

ADP•Roseland, NJ

12d

About The Position

Reporting to the Director Product Operations, the Principal Analytics Lead – Product Operations & AI, you will lead the strategy and execution of analytics initiatives that power data-driven decision-making across product teams. This role bridges product operations, AI-driven insights, and business strategy, ensuring ADP’s products deliver measurable value and innovation at scale. You will design and implement frameworks that leverage advanced analytics and AI to optimize product performance, enhance operational efficiency, and inform strategic decisions. This is a leadership role for someone passionate about transforming data into actionable intelligence and enabling a culture of continuous improvement. Your primary stakeholders are the business which includes service, sales, implementation and other various teams. This role requires a deep understanding of product operations, advanced analytics, and AI applications to drive data-informed strategies that optimize product performance and operational efficiency A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos [http://adp.careers/DEI_Videos]

Requirements

8+ years in analytics, data strategy, or product operations roles.
Proven experience leading analytics in a SaaS or HCM environment.
Strong understanding of AI/ML applications in product and business operations.
Expertise in data visualization tools (e.g., Pendo, Databricks,Tableau, Power BI) and analytics platforms.
Exceptional leadership, communication, and stakeholder management skills.
Ability to translate complex data into clear, actionable insights.

Responsibilities

Define and execute ADP’s analytics roadmap aligned with product operations and AI initiatives.
Champion data-driven decision-making across product teams and leadership.
Integrate machine learning and predictive analytics into product operations workflows.
Partner with data science teams to develop models that forecast product adoption, churn, and customer satisfaction.
Build scalable analytics processes that streamline reporting and performance measurement.
Establish governance for data quality, accessibility, and compliance.
Manage vendor tool for analytics
Develop KPIs and dashboards to monitor product health, usage trends, and operational efficiency.
Use insights to recommend improvements in product lifecycle management.
Work closely with Product, Engineering, and Go-to-Market teams to embed analytics into decision-making.
Enable product managers with tools and training for self-service analytics.
Create programs to upskill product managers and operations teams in analytics and AI literacy.
Drive adoption of analytics platforms and best practices across the organization.
Manage the support of the analytics tool