As Analyst Relations Lead for Fin, our AI Agent, you'll have the rare opportunity to define how the world's most influential analysts and advisors understand the AI Agent for customer service category. This is not just about keeping up with the conversation - it's about leading it. You'll be the founding member of our Analyst Relations program and responsible for shaping how Gartner, Forrester, IDC, and others view Fin's breakthrough AI capabilities. Your role is as much about educating analysts on AI in customer experience as it is about absorbing their perspective. We expect you to bring confidence, fluency, and conviction in explaining how AI agents transform customer experience - not in abstract terms, but with clarity, authority, and evidence. Success means ensuring Fin is consistently seen as the category-defining leader: the partner of choice for enterprises reimagining customer experience with AI. Your work will directly influence analyst reports, amplify Fin's role in market narratives, and deliver insights that guide our Enterprise strategy. This is a career-defining opportunity to shape a new category at the very moment it's being created.