Principal AI Architect

PointClickCare-posted 4 months ago

$173,000 - $190,000/Yr

Full-time • Senior

1,001-5,000 employees

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At PointClickCare, we are looking for a Principal AI Architect, reporting to the Director – Enterprise Architecture. This role involves working with cross-functional business teams, technical delivery, and senior executives to drive, design, and mature the AI Center of Excellence (CoE). The ideal candidate will lead, own, and govern the vision, roadmap, and use of architecture design patterns, data tools, and principles that align with the overarching IT Strategy. The candidate will consult and collaborate cross-organizationally to support the delivery of end-to-end capabilities and will be responsible for the overall health and corresponding risks of the technical domain.

Execute the strategic vision for the Enterprise Architecture practice under the guidance of leadership.
Architect and develop agentic IT capabilities that enhance business operations, workload orchestration, and user-facing automation.
Build LLM-powered agents to meet various external and internal use cases using MS Copilot studio, Salesforce Agentforce.
Design orchestration flows using frameworks and platforms like Agentforce, CoPilot, LangGraph, CrewAI, or LangChain.
Implement grounding strategies using retrieval-augmented generation (RAG) tied to internal documentation, knowledge articles, cases, DWH, etc.
Work closely with application teams and business partners, infrastructure and automation teams to embed agents within existing systems and tools.
Lead design patterns and technical guidance for agent lifecycle management, service reliability, and platform governance.
Collaborate with domain architects, engineers, and leaders to develop technical standards, reference architectures, design patterns, opinion papers, and architecture decision frameworks.
Manage the architecture review process by creating validation checklists, reviewing architectural artifacts, and providing domain-specific guidance.
Design and develop effective and efficient end-to-end solutions for complex business problems.
Conduct research and develop Proof of Concepts on emerging technologies and implementation toolkits.
Research, enforce, and drive the adoption of design patterns throughout the enterprise.
Contribute to producing target state solution architectures, conducting architectural assessments and gap analyses.
Collaborate with business leaders to create business capability models that align technology capabilities with business needs.
Contribute to building a vibrant ‘learning community’ within the enterprise architecture discipline.

Bachelor's or Master's degree in Computer science, Information Technology, or a related field.
5+ years of experience in AI/ML, software engineering, or intelligent systems, with at least 2 years in LLM-based or agentic AI development.
Proficiency in Python, with experience building backend systems, APIs, and containerized services.
Hands-on experience with LLM platforms such as OpenAI, Azure OpenAI, or Anthropic.
Familiarity with agent orchestration tools (LangGraph, CrewAI, LangChain, AutoGen, etc.).
Prior experience as a Principal Architect in a global organization.
Experience with planning and leading architecture delivery for large-scale business and systems transformation programs.
Proven track record of successfully leading large scale initiatives from concept to delivery in various AI Platforms.
Strong leadership and interpersonal skills with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Architecture Certifications on Azure, TOGAF and Salesforce Technical Architect preferred.
Strong analytical, problem-solving, communication skills.
Previous roles with a focus on data architecture, application or solution architecture, integration, risk management, and technology standards.
Strong understanding of security architecture principles and practices.
Proven experience in business capability modeling and translating business needs into technology solutions.

Architecture Certifications on Azure, TOGAF and Salesforce Technical Architect preferred.

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

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