Principal AI Architect - Agentic Verticals
About The Position
As a Principal AI Architect specializing in Agentic AI, you will design and oversee the development of intelligent agent systems for various industry verticals as part of Zoom AI Companion (AIC). Your architectural vision will directly shape the Zoom user experience through the creation of scalable, robust frameworks and system designs. You will establish technical standards for implementing novel algorithms that impact workplace efficiency and customer engagement across Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent (ZVA). About the Team We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of experts is focused on creating the next generation of AI technologies for customer verticals like healthcare, finance, retail/sales, education, etc. As an AI Architect, you will guide the technical direction of systems that understand, learn, and adapt to improve user engagement and satisfaction.
Requirements
- Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field
- Have 10+ years of experience in machine learning architectures, neural network design, reinforcement learning systems, cognitive frameworks, and multi-modal AI integration across speech, vision, and language understanding
- Have proficiency in AI-focused programming languages (Python, C++, Java) with proven experience architecting solutions using modern AI frameworks and libraries (PyTorch, TensorFlow, Hugging Face, LangChain)
- Exhibit exceptional system design capabilities for complex AI problems, including the ability to architect scalable agent-based systems that balance technical constraints with business requirements
- Showcase technical leadership and communication skills with experience translating AI concepts across technical and non-technical stakeholders and guiding cross-functional teams through AI implementation challenges
Responsibilities
- Designing comprehensive system architectures for vertical Agentic AI applications, establishing technical standards, patterns, and best practices for autonomous agents.
- Developing reference architectures and integration frameworks for AI solutions that enhance meeting experiences and enable seamless human-machine natural interactions within Zoom.
- Architecting scalable systems leveraging large language models (LLM) and Agentic AI frameworks for production environments.
- Leading cross-functional technical initiatives to ensure successful integration of Agentic AI solutions into Zoom's ecosystem, balancing innovation with practical implementation requirements.
- Providing technical mentorship and architectural guidance to development teams and junior architects.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
5,001-10,000 employees
