Principal Agent Experience Designer

OutSystems

About The Position

As a Principal AX (Agentic Experience) Designer at OutSystems, you will pioneer an entirely new design discipline, one where the “user” is no longer mainly human. You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed. This role sits at the frontier of the UX → UAX → AX evolution. Traditional UX designed for humans navigating screens. User-Agent Experience (UAX) designed for humans and agents co-navigating. Agentic Experience (AX) designs for agents operating autonomously. You will lead the internal and external AX frontier while bridging all three eras. Working closely with Product Management, Engineering, AI teams, and Research, you will transform our platform into an agent-ready substrate: machine-legible, safe by design, observable by default, and cost-aware. You will define and design the new deliverables required for agents to use our tools. As a principal-level leader, you will mentor designers in this new discipline, influence product strategy, and evangelize agent-first design principles across the R&D organization. The Mission: Move beyond "chatbots" and design the world’s first truly agent-operable development platform. You aren't just designing screens; you are designing the logic, safety, and transparency that allow agents to build software autonomously.

Requirements

8+ years of experience in UX, Product Design, or related design disciplines.
Demonstrated experience designing for complex B2B SaaS or platform products.
Strong foundation in systems thinking, information architecture, and semantic design, the ability to design structure and logic, not just interfaces.
Experience in building operating models and conceptual design.
Experience working in and leading cross-functional teams (design, engineering, product management, AI/ML).
Experience with the full design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile environments.
Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.
Excellent communication skills, the ability to articulate complex agent-system interactions to both technical and non-technical stakeholders.
Fluent in English, both spoken and written.
Agentic Logic & Orchestration: Deep fluency in LLM patterns (ReAct, Chain-of-Thought) and the ability to design state-machines, tool-use contracts, and autonomous workflows that an agent can reliably follow.
Systemic Reliability & Exception Design: Experience designing for non-deterministic systems. You know how to architect "graceful failures," hand-off protocols, and recovery paths for when AI hits a hallucination or a tool-call error.
Information Architecture (IA) 2.0: Mastery of semantic modeling and machine-legible design. You organize data not just for human eyes, but for vector embeddings, RAG (Retrieval-Augmented Generation), and typed schemas.
The Navigator × Oversight Matrix: Ability to design across all interaction modes, from Interactive (Human-led) to Supervised (Co-pilot) to Lights-out (Fully autonomous) ensuring observability, auditability, and cost-awareness at every stage.
Technical Canvas: You are as comfortable navigating API documentation, JSON structures, and capability contracts as you are in Figma. You treat the "substrate" of the platform as your primary design surface.

Nice To Haves

Knowledge of low-code platforms, software development processes, or IDE design.
Background in process engineering, service design, or operations design.
Experience with capability/contract design, API design, or developer experience (DX).
Experience designing for trust, delegation, and human-AI collaboration patterns.

Responsibilities

Design the Agent Interface Layer
Lead the AX Design Lifecycle
Bridge UX, UAX, and AX Design
Shape Strategy and Practice
Lead and Develop People

Benefits

A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
Disrupting the status quo is in our DNA. In fact, it’s why our company exists. We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best.
A company that embraces the creativity and innovation that comes through diverse perspectives.
We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer.
All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.
Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.
OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact.
We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives.
We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential.
As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.