Principal Advisor - C1 Capabilities

C1•New York, NY

17h

About The Position

As a Principal Advisor, C1 Capabilities, you will play a pivotal role in the C1 Capabilities Organization by shaping and delivering advanced solutions that enhance the connected human experience for our clients. You will be responsible for providing expert guidance, strategic direction, and practical solutions to clients seeking to leverage advanced technologies for superior customer engagement.

Requirements

Demonstrates comprehensive technical abilities across various domains and across numerous services models (pre-sales, Delivery and Managed)
Deep understanding of enterprise architecture frameworks, cloud computing, Collaboration, and Infrastructure design
Extensive experience in enterprise-level projects
Strong strategic thinking and leadership skills
Acts as trusted advisor and builds long-lasting trustworthy relationships with customers
Excellent presentation skills; excellent verbal and written communication skills
Exceptional customer facing skills; ability to convey complex technical details in a manner understandable to non-technical stakeholders
Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology
Excellent relationship and collaboration skills, as well as negotiation skills with vendors, team members and stakeholders
Certifications or equivalent experience in area of focus
Ability to work independently with minimal direction resulting in accurate solution architecture for the client
Ability to identify and assess technical risks and create mitigation strategies
Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently
Ability to prioritizing tasks and projects to meet deadlines without compromising quality
Ability to adapt to new challenges and technologies, staying updated with industry trends
Ability to working in virtual office environment
Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

Responsibilities

Acts as a thought leader within the organization and the industry at large, contributing to whitepapers, blogs, webinars, and other quality content that showcase our expertise and solutions
Mentors and develops team members, fostering a culture of continuous learning and excellence
Supports C1 sales enablement team, providing enablement
Partners with the full C1 Capabilities area to co-create and deliver specialized workshops and advisory engagements, ensuring that our architectural expertise significantly contributes to the value provided to clients
Provides strategic leadership through the development and implementation of customer experience solution strategies, aligning them with C1 products and client objectives
Consults on complex solutions designs: Collaborates with clients to understand their unique needs; designs and proposes tailored, complex customer experience solutions
Provides subject matter expertise in the integration of advanced technologies such as AI, machine learning, automation, and analytics into customer experience solutions
Builds and maintains strong client relationships, acting as the primary point of contact and trusted advisor for all customer experience solution matters
Works closely with internal teams, including technology development, product management, and data analytics, to ensure seamless solution delivery
Ensures the highest quality standards in solution delivery, actively monitoring and enhancing deliverables and methodologies
Stays updated on industry trends, and emerging technologies, and provides thought leadership to clients and internal teams
Defines, measures, and reports on key performance indicators (KPIs) related to customer experience solutions and utilizes data to continuously optimize results
Leads and mentors clients, providing guidance on technology and strategy

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)